Summary
Overview
Work History
Education
Skills
Timeline
Generic

Creina Callis

Conroe,TX

Summary

Dynamic professional with a proven track record at Walmart, excelling in issue resolution and team collaboration. Leveraged strong communication skills to enhance customer satisfaction, achieving a notable reduction in complaints. Proficient in data integrity and committed to continuous improvement, fostering a positive work environment that drives team success.

Experienced with client intake and case management, ensuring seamless service initiation and client support. Utilizes strong organizational skills to maintain detailed records and streamline client processes. Knowledge of effective communication techniques and problem-solving strategies to enhance client experience and operational efficiency.

Overview

9
9
years of professional experience

Work History

Intake Officer

Geo Group Inc
12.2024 - Current
  • Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Enhanced staff training materials, increasing proficiency in handling complex intake scenarios.
  • Developed rapport with clients through empathetic communication, fostering trust in the organization''s services.
  • Conducted thorough assessments of client needs and made appropriate service recommendations.
  • Collaborated with colleagues to develop best practices for managing challenging client situations.
  • Mentored new hires, sharing insights gained from years of experience and contributing to their successful integration into the team.
  • Coordinated with multiple departments to ensure seamless client onboarding experience.
  • Ensured compliance with relevant regulations by meticulously reviewing documentation for accuracy and completeness before submission.
  • Managed a high volume of cases, prioritizing workload for optimal efficiency.
  • Assisted clients with completing required paperwork, simplifying the application process for them.
  • Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
  • Entered information from crime reports into police department's database using [Software].
  • Improved customer satisfaction with timely and professional responses to inquiries.
  • Performed daily typing and filing for major crimes unit.
  • Prepared reports to document incidents and violations.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Observed strict confidentiality guidelines to properly secure information and data.
  • Investigated and responded to incidents of inmate misconduct.
  • Assisted in intake and release of inmates.
  • Documented inmate behavior and activities in logbooks.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Interviewed inmates to obtain information and evidence.
  • Responded to inquiries from inmates and other members of public.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Coordinated with other law enforcement personnel to exchange information.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Provided assistance and guidance to inmates regarding daily activities.

Team Leader

Whatabuger
11.2023 - 12.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Optimized resource allocation, ensuring projects were delivered within budget and scope.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.

Fire Watcher

The Plant
07.2021 - 11.2023
  • Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
  • Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
  • Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
  • Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
  • Enhanced safety by diligently monitoring assigned areas for potential fire hazards and violations.
  • Coordinated with site supervisors to address any identified hazards or concerns quickly and efficiently.
  • Facilitated smooth operations during hot work activities by providing continuous surveillance of the area throughout the process.
  • Maintained accurate records, documenting observations and actions taken during each shift.
  • Conducted regular inspections of work sites, identifying and addressing potential fire risks proactively.
  • Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.
  • Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
  • Served as a reliable source of knowledge on fire prevention procedures, assisting colleagues whenever necessary.
  • Assisted in implementing fire prevention plans, contributing to a safer work environment for all employees.
  • Collaborated with team members to ensure comprehensive coverage of designated areas, improving overall safety.
  • Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
  • Contributed to a safe working atmosphere by promptly extinguishing any small fires discovered during routine rounds.
  • Supported firefighting efforts with timely communication of relevant information to emergency responders.
  • Prevented fire-related incidents by consistently adhering to established protocols and guidelines.
  • Participated in training sessions, staying up-to-date on current firefighting techniques and strategies.
  • Increased awareness of potential hazards through regular communication with construction crews about best practices for preventing fires at the job site.
  • Reported inspection findings to fire marshal with recommendations for eliminating or counteracting hazards.
  • Acted as a liaison between coworkers and emergency responders during any fire-related incidents, providing critical information to ensure swift and effective action.
  • Aided in conducting evacuation drills, helping employees familiarize themselves with emergency exit routes and procedures.
  • Educated coworkers on proper procedures and best practices for fire prevention, raising awareness and reducing accidents.
  • Relayed messages about emergencies, accidents and fire hazard conditions.
  • Conducted fire safety inspections to check compliance with local, state and federal regulations.
  • Directed activities of crews working to contain and extinguish forest fires and coordinated critical support.
  • Educated public about fire safety and prevention.
  • Disseminated information about hazardous conditions, emergencies and accidents via telephone and radio to promote public safety.
  • Conducted wildland firefighting training.
  • Located forest fires using azimuth sighters and known landmarks.
  • Developed, implemented and enforced fire prevention and environmental protection regulations.
  • Prevented public from entering hazardous areas to maximize safety and security.
  • Coordinated with local fire departments to verify conformance with fire safety protocols.
  • Educated public on fire safety, prevention and protection techniques.

Fiberglass Technician

Thorpe Plant Services
07.2020 - 06.2021
  • Supported continuous improvement initiatives by participating in training programs focused on industry best practices for fiberglass technology.
  • Collaborated with team members to complete large-scale projects on time and within budget constraints.
  • Maintained a clean working environment, adhering to OSHA guidelines for a safe workspace during the entire fiberglass manufacturing process.
  • Exceeded performance targets consistently through attention to detail, accuracy, speed, and teamwork while executing tasks related to fiberglass production.
  • Delivered consistent results under high-pressure deadlines while working on multiple concurrent projects involving complex technical specifications related to fiberglass technologies.
  • Contributed to reduced downtime by performing regular maintenance checks on all machinery involved in the production process.
  • Increased workplace safety with proper handling and disposal of hazardous materials, including resin and catalysts.
  • Demonstrated versatility across various applications such as molding, lamination, repair work, and structural reinforcement within the field of fiberglass technology.
  • Continuously expanded knowledge of emerging trends in the fiberglass industry to stay ahead of competitors and deliver innovative solutions to clients.
  • Streamlined processes by implementing standard operating procedures for the fabrication of fiberglass products.
  • Assisted in reducing waste by accurately measuring, cutting, and fitting fiberglass materials for each project.
  • Reduced errors during production through meticulous quality control checks at every stage of the manufacturing process.
  • Enhanced customer satisfaction with timely completion of custom fiberglass projects according to client requirements.
  • Achieved precise alignment of fiberglass components using hand tools, power tools, and specialized equipment.
  • Optimized material usage by calculating accurate measurements for each project based on specifications provided by clients or supervisors.
  • Improved product quality by conducting thorough inspections and identifying defects in fiberglass parts.
  • Established strong relationships with suppliers, ensuring timely deliveries of raw materials and minimizing production delays.
  • Enhanced production efficiency by maintaining and repairing equipment used in the fiberglass manufacturing process.
  • Ensured adherence to company standards through careful monitoring of workspaces and providing guidance to fellow technicians.
  • Utilized hand shears and trimming knives to trim excess materials from molds.
  • Used cellophane, wax paper and masking tape to mask off mold areas not laminated.
  • Trimmed cured materials by sawing with diamond-impregnated cutoff wheels.
  • Measured and cut materials into proper sizes and shapes, using [Type] and [Type] tools.
  • Checked completed products for conformance to specifications and defects by measuring with rulers or micrometers and tapping to detect bubbles or dead spots.
  • Pressed layers of saturated mat or cloth into place on molds, using brushes, or hands.
  • Sprayed chopped fiberglass, resins and catalysts onto prepared molds or dies, using pneumatic spray guns with chopper attachments.
  • Bonded wood reinforcing strips to deck cabin structures, using resin-saturated fiberglass.
  • Released air bubbles and smoothed seams using rollers.
  • Cured materials by setting materials at room temperature, placing under heat lamps and baking in ovens.

Security Officer

G4S Security
02.2019 - 07.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Wrote detailed reports of all security breaches and investigations.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Issued access cards to authorized personnel to monitor access points.

Book Keeping

HEB Grocery Store
03.2018 - 07.2019
  • Maintained updated knowledge of relevant laws, regulations, industry trends, and best practices in bookkeeping through ongoing professional development.
  • Implemented new software solutions to improve the speed and accuracy of data entry tasks for bookkeeping activities.
  • Monitored in-house inventory and performed basic bookkeeping tasks.
  • Continuously updated knowledge of bookkeeping best practices through professional development courses or seminars.
  • Assisted with financial tasks such as billing and bookkeeping, supporting the overall stability and success of the practice.
  • Performed document filing, bookkeeping, and faxing for busy student admissions office.
  • Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
  • Streamlined accounting processes by implementing efficient bookkeeping practices to reduce errors and save time.
  • Streamlined bookkeeping processes for increased efficiency, implementing new accounting software solutions.
  • Enhanced financial accuracy by diligently maintaining and updating bookkeeping records for clients.
  • Increased client satisfaction through consistent communication and personalized bookkeeping support tailored to their specific needs.
  • Optimized workflow within the bookkeeping department by continuously reviewing procedures and recommending improvements as needed.
  • Assisted in the training of new staff members on bookkeeping procedures, ensuring a seamless transition into their roles.
  • Maintained accurate financial records through diligent bookkeeping practices including monitoring daily cash flow transactions.
  • Streamlined financial processes by implementing efficient bookkeeping systems and procedures.
  • Streamlined bookkeeping processes by implementing efficient accounting software and organizing financial records.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Reduced time spent on manual data entry tasks by automating key bookkeeping processes where applicable.
  • Streamlined bookkeeping processes by implementing efficient software and organizational systems.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
  • Increased financial accuracy by streamlining bookkeeping processes and implementing organized filing systems.
  • Maintained internal accuracy and transparency controls in accounting and bookkeeping.
  • Maintained accurate financial records with thorough bookkeeping and regular account reconciliations.
  • Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
  • Maintained accurate financial records through diligent bookkeeping practices and regular audits of financial transactions.
  • Enhanced the accuracy of financial records by diligently maintaining and updating bookkeeping spreadsheets.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
  • Maintained accurate financial records through diligent bookkeeping practices, contributing to overall fiscal responsibility within the department.
  • Streamlined bookkeeping processes for increased efficiency, implementing new software programs and organizational systems.
  • Performed accurate bookkeeping tasks as needed, supporting financial record keeping efforts within the organization.
  • Maintained accurate financial records through diligent bookkeeping practices, ensuring budget adherence throughout the fiscal year.
  • Streamlined bookkeeping processes by implementing efficient organization systems, reducing errors and saving time.
  • Reduced errors by implementing robust internal controls for bookkeeping procedures.
  • Maintained accurate financial records with diligent bookkeeping practices, ensuring compliance with regulations and best practices.
  • Streamlined bookkeeping processes for increased efficiency and accuracy in financial reporting.
  • Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
  • Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
  • Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
  • Improved property management efficiency by streamlining bookkeeping processes and implementing new software tools.
  • Streamlined bookkeeping processes by implementing efficient organizational systems, reducing errors and improving overall accuracy.
  • Managed financial transactions accurately, ensuring proper bookkeeping for tax compliance and budgeting purposes.
  • Enhanced team productivity by training junior staff members on bookkeeping procedures and software usage.
  • Performed basic bookkeeping tasks such as reconciling bank statements and preparing financial reports, enabling accurate tracking of company finances.
  • Applied analytic and accounting skills to streamline repetitive procedures such as data entry and bookkeeping.
  • Kept bookkeeping operations in full compliance with legal statutes.
  • Provided comprehensive bookkeeping services to small businesses as part of their overall tax strategy management.
  • Maintained financial documents and office bookkeeping using [Software].
  • Ensured accurate financial records through diligent bookkeeping and reconciliation practices.
  • Supported studio management with administrative tasks including bookkeeping, inventory management, and scheduling appointments when necessary.
  • Increased accuracy of financial transactions through meticulous bookkeeping practices.
  • Maintained high levels of accuracy in all aspects of bookkeeping, reducing risk and improving overall financial health.
  • Oversaw cash handling, daily financial reporting, and reconciling discrepancies for accurate bookkeeping.
  • Trained junior staff members on bookkeeping procedures, improving team productivity and cohesion.
  • Streamlined financial processes by implementing advanced bookkeeping software, improving efficiency and accuracy.
  • Oversaw cashier operations, bookkeeping, and security.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Managed a team of junior accountants, ensuring accurate bookkeeping and timely financial reporting.
  • Streamlined bookkeeping processes through the implementation of efficient systems and tools, reducing errors and saving time.
  • Coached junior staff members on best practices in bookkeeping operations, fostering a culture of continuous improvement within the department.
  • Managed financial transactions, ensuring accurate bookkeeping and timely processing of payments.
  • Analyzed complex financial situations, providing tailored solutions for individual client needs regarding taxes and bookkeeping matters.
  • Built bookkeeping systems and strategies to achieve financial savings and goals.
  • Trained junior staff members in proper bookkeeping procedures, contributing to greater efficiency within the department overall.
  • Maintained bookkeeping records for school funds, maintained ledger for various school accounts and received and deposited monies.
  • Provided specialized training to client staff members on best practices in bookkeeping procedures and software usage.
  • Maintained accurate financial records with diligent bookkeeping and timely invoice processing.
  • Outsourced comptrollers for diverse small business clients while overseeing bookkeeping, payroll, tax, business management, operation management and financial management services.
  • Handled basic recordkeeping and bookkeeping for community center.
  • Ensured compliance with relevant regulations through diligent bookkeeping practices and attention to detail.
  • Maintained accurate financial records with precise bookkeeping of plot sales, burial fees, and other transactions.
  • Enhanced operational efficiency by automating routine bookkeeping tasks.
  • Maintained accurate financial records through diligent bookkeeping practices, supporting budget management and financial planning efforts.
  • Reduced financial discrepancies by accurately managing budgeting, bookkeeping, and auditing tasks.

Customer Service Manager

Walmart
01.2016 - 07.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and corrected customer concerns to promote company loyalty.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Kept accurate records to document customer service actions and discussions.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Created and reviewed invoices to confirm accuracy.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Improved service delivery consistency by monitoring and adjusting workflows.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
  • Oversaw creation of knowledge base to assist customers with self-service options.
  • Implemented comprehensive feedback system to enhance service quality.
  • Fostered culture of continuous improvement, leading to consistently high service standards.
  • Elevated customer satisfaction with detailed training programs for support staff.
  • Enhanced communication skills of team members with targeted workshops.
  • Pioneered mentorship program to expedite onboarding process for new hires.
  • Increased efficiency in handling customer inquiries by implementing advanced CRM system.
  • Designed incentive programs to motivate staff and improve service levels.
  • Coordinated with product development team to address frequent customer issues.
  • Enhanced team productivity with introduction of flexible working arrangements.
  • Developed customer service manual to standardize procedures across all departments.
  • Boosted customer retention rates through personalized follow-up strategies.
  • Improved team morale by establishing recognition program for exceptional customer service.
  • Conducted quarterly customer satisfaction surveys to identify areas for improvement.
  • Collaborated with IT department to streamline customer data management.
  • Streamlined support ticket system, reducing response times significantly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced customer complaints by proactively identifying and addressing common issues.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development

Education

High School Diploma -

Edna High School
Edna, TX
05-2011

Skills

  • Assertiveness
  • Cross-cultural sensitivity
  • Interviewing techniques
  • Team collaboration
  • Telephone and email etiquette
  • Scheduling appointments
  • Appointment scheduling
  • Filing systems
  • Issue resolution
  • Interpersonal and written communication
  • Policy adherence
  • Proficient in [software]
  • Document preparation
  • Meeting coordination
  • Report generation
  • Report creation
  • Data integrity
  • Skilled in [software]
  • Arrest recordkeeping
  • Record management
  • Teamwork and collaboration
  • Time management
  • Proofreading documents
  • Problem-solving
  • Inmate supervision
  • Attention to detail
  • Multitasking
  • Teamwork
  • Reliability
  • Multitasking Abilities
  • Restraint techniques
  • Safety and security
  • Excellent communication
  • Correctional facility procedures
  • Organizational skills
  • Inmate transport
  • Active listening
  • Effective communication
  • Conflict resolution skills
  • Decision-making
  • Mental health awareness
  • Observation
  • Cell inspections
  • Detail-oriented
  • Trained in defensive tactics
  • CCTV monitoring
  • Substance Abuse Knowledge
  • Booking procedures
  • Incident investigation
  • Physical fitness
  • Team building
  • File and record maintenance
  • Task prioritization
  • Self motivation
  • Equipment operation
  • Interpersonal skills
  • Search and seizure procedures
  • Surveillance
  • Public safety
  • Crowd control
  • Supervisory skills
  • Analytical thinking
  • Conflict resolution
  • Professionalism
  • Crisis intervention
  • Inmate behavior modification tactics
  • Interpersonal communication
  • Incident reporting
  • First aid certification
  • Weapons training
  • Security protocols
  • Continuous improvement
  • Central and pod control
  • Time management abilities
  • Adaptability
  • Written communication
  • Court procedures
  • Rules enforcement
  • Crisis management
  • Emergency response
  • Cultural sensitivity
  • Professional demeanor
  • Problem-solving aptitude
  • Stress management
  • Evidence preservation
  • File maintenance
  • Crime prevention

Timeline

Intake Officer

Geo Group Inc
12.2024 - Current

Team Leader

Whatabuger
11.2023 - 12.2024

Fire Watcher

The Plant
07.2021 - 11.2023

Fiberglass Technician

Thorpe Plant Services
07.2020 - 06.2021

Security Officer

G4S Security
02.2019 - 07.2020

Book Keeping

HEB Grocery Store
03.2018 - 07.2019

Customer Service Manager

Walmart
01.2016 - 07.2019

High School Diploma -

Edna High School

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