Years of Customer service experience
Crenthia Small
Bossier City,LA
Summary
Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Reliable and adaptable, equipped with exceptional communication and problem-solving skills that enhance customer satisfaction and drive operational success. Passionate about creating seamless experiences that foster lasting client relationships.
Overview
19
19
Work History
Customer Service Representative
BC Forward
11.2024 - 12.2025
- Assisted customers with inquiries, complaints, and feedback, maintaining high levels of customer satisfaction.
- Trained and mentored new hires on best practices, helping them integrate quickly into the call center environment
Customer Service Supervisor
YoungWilliams
02.2024 - 10.2024
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Responsible for onboarding new hires to ensure all team members are prepared to meet customer service standards.
- Monitor daily operations and KPIs, adjusting strategies as needed to maintain service levels per contractual agreement.
- Handle escalations for customer issues, providing resolutions while adhering to company policies.
- Conduct annual performance evaluations based on productivity and performance.
- Trained and mentored team members on best practices and company policies.
Supervisor Correspondence Clerks
YoungWilliams
08.2022 - 02.2024
- Managed the organization and distribution of customer communications, ensuring timely flow.
- Trained and onboarded new clerks, providing them with the tools to perform their roles.
- Developed communication protocols to streamline departmental collaboration and enhance workflow.
- Implemented a resolution process for interdepartmental customer service communication challenges.
Lead Correspondence Clerk
YoungWilliams
01.2022 - 08.2022
- Managed a team of correspondence clerks to ensure the team met internal deadlines and quality standards.
- Developed and implemented training manuals and a reference guide for agents to enhance efficiency.
- Conducted and facilitated the onboarding process for new hires, ensuring a smooth transition into the department.
- Resolved customer complaints in a timely manner, improving customer satisfaction and team productivity.
- Monitored daily workloads to ensure operational efficiency, while maintaining high customer service standards.
Customer Service Representative
Youngwilliams
02.2019 - 12.2021
- Assisted customers with inquiries, resolving issues efficiently and maintaining positive relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Teleperformance
10.2012 - 10.2018
- Assisted customers with inquiries, complaints, and feedback, maintaining high levels of customer satisfaction.
- Played key role in building strong customer relationships, contributing to customer retention and company reputation.
- Led the department in customer interactions, consistently delivering quality service and performance scores.
Auditor
RGIS Inventory
09.2006 - 10.2012
- Conducted comprehensive inventory audits to ensure accuracy and compliance with company standards.
- Identified discrepancies in inventory records, implementing corrective measures to enhance data integrity.
- Trained junior auditors on audit techniques and best practices, fostering a culture of continuous improvement.
Education
High School Diploma -
Fair Park High School
01.2002
Skills
- Microsoft Office
- ICBM – CRM - Interaction
- Strong Communication Skills
- Problem-Solving Abilities
- Leadership
- Effective Management Skills
- Attention to Detail
- Ability to Multitask
- Active listening
- Data entry
- Call center experience
- Inventory auditing background
Timeline
Customer Service Representative
BC Forward
11.2024 - 12.2025
Customer Service Supervisor
YoungWilliams
02.2024 - 10.2024
Supervisor Correspondence Clerks
YoungWilliams
08.2022 - 02.2024
Lead Correspondence Clerk
YoungWilliams
01.2022 - 08.2022
Customer Service Representative
Youngwilliams
02.2019 - 12.2021
Customer Service Representative
Teleperformance
10.2012 - 10.2018
Auditor
RGIS Inventory
09.2006 - 10.2012
High School Diploma -
Fair Park High School
Similar Profiles
Latrice WaltonLatrice Walton
Administrative Assistant at BC ForwardAdministrative Assistant at BC Forward
Theresa WerkingTheresa Werking
Healthy Purpose Administrator for Elanco at BC ForwardHealthy Purpose Administrator for Elanco at BC Forward
KEESHA READUSKEESHA READUS
Business Information Analyst Sr at BC FORWARDBusiness Information Analyst Sr at BC FORWARD
Ashley SpencerAshley Spencer
Environmental Services Housekeeper at Fairfield Property ManagementEnvironmental Services Housekeeper at Fairfield Property Management
Catherine Eddington PastorCatherine Eddington Pastor
RN at State of Louisiana Office of Behavioral HealthRN at State of Louisiana Office of Behavioral Health