Cresa Ashcraft
Lexington,KY
Summary
Versatile HR and operations professional with extensive global experience across multiple sectors. Demonstrated success in driving efficiency, leading teams, and aligning strategies to foster organizational growth. Proven ability to implement innovative solutions that enhance productivity in fast-paced environments. Committed to leveraging diverse expertise to contribute to organizational success
Overview
20
20
years of professional experience
Work History
HR & Admin Supervisor / Marketing Officer
Gulf Centre WLL
10.2020 - 09.2024
- Directed HR operations, including recruitment, payroll administration, compliance with labour laws, and policy development, aligning HR strategies with business objectives.
- Managed daily administrative tasks, cultivated vendor relationships, and organized company events, ensuring operational efficiency and cost-effective solution.
- Led marketing and branding efforts, overseeing social media, website updates, and the development of company profiles, logos, and marketing materials to ensure a consistent corporate image.
- Handled internal and external communications, enhanced employee onboarding processes, and ensured accurate record-keeping to support seamless HR and administrative functions
Holidays Consultant
Overseas Travel Bureau
10.2016 - 10.2020
- Coordinated travel arrangements for individual and corporate clients, focusing on land accommodations, tours, and visa support for a seamless experience.
- Organized corporate travel for high-profile clients (e.g., Supreme Committee for Delivery & Legacy (FIFA World Cup 2022), Dolphin Energy, Doha Bank), ensuring alignment with client needs and schedules.
- Guided clients through visa application processes, scheduled appointments with relevant authorities, and managed all related documentation.
Personal Finance Executive
Doha Bank
11.2015 - 07.2016
- Managed loan portfolios, assessing creditworthiness and structuring loans to mitigate risk and ensure profitability
- Provided financial assessments and guidance to clients, ensuring clarity on loan terms and securing
- Collaborated with underwriting teams to streamline processing, ultimately enhancing the bank's financial services and client satisfaction.
Customer Service Manager - Business Operations
The SM Store
09.2013 - 10.2014
- Led customer service operations, managing team performance and maintaining high customer satisfaction levels
- Developed and implemented strategies to improve service offerings, coordinating with external agencies to expand service scope.
- Analysed income statements, identified growth opportunities, and contributed to the company's customer service strategy for consistent results
Front Office Associate /Hotel Management Trainee
Henann Regency Resort & Spa
01.2012 - 05.2013
- Delivered exceptional guest service, managing check-ins, handling guest requests, and resolving concerns promptly to ensure a positive experience.
- Conducted financial audits and provided guests with comprehensive information on local attractions and accommodations.
- Supervised group bookings, coordinated room assignments, and facilitated property inspections for travel agencies.
Previous Experiences
Various Employers
03.2005 - 12.2011
- STI College General Santos- College Lecturer
- Holy Trinity- College Lecturer
- Park House Nursing Home United Kingdom - Care Assistant
- Cebu Holiday Tours & Travel- Reservation Officer/Tour Coordinator
- SeaWorld Orlando - University Work Placement
- Busch Gardens Williamsburg - University Work Placement
- Holiday Inn Downtown- University Work Placement
Education
BA Top Up Degree - Travel And Tourism
University of Northampton
Northampton, EnglandBachelor of Arts - Tourism
University of San Carlos
Cebu City, Philippines03-2009
Skills
- Strategic Planning & Operational Efficiency
- HR Compliance & Regulatory Expertise
- Event Planning & Coordination
- Vendor & Client Relationship Management
- Customer Service & Satisfaction
- Deadline oriented
- Time management expertise
- Cash flow management
Core Competencies:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Opera Property Management System
- MySQL Database Management
- Oracle Business Suite
- Canva Design and other hospitality, academic and marketing software
- PADI Open Water Diver – 2012
Technical Proficiency:
Certifications:
Timeline
HR & Admin Supervisor / Marketing Officer
Gulf Centre WLL
10.2020 - 09.2024
Holidays Consultant
Overseas Travel Bureau
10.2016 - 10.2020
Personal Finance Executive
Doha Bank
11.2015 - 07.2016
Customer Service Manager - Business Operations
The SM Store
09.2013 - 10.2014
Front Office Associate /Hotel Management Trainee
Henann Regency Resort & Spa
01.2012 - 05.2013
Previous Experiences
Various Employers
03.2005 - 12.2011
BA Top Up Degree - Travel And Tourism
University of Northampton
Bachelor of Arts - Tourism
University of San Carlos
Similar Profiles
Seif Allah KhemissiSeif Allah Khemissi
Sales executive at INTERNATIONAL GULF TRADING COMPANY WLLSales executive at INTERNATIONAL GULF TRADING COMPANY WLL
Mohammad Ali KhanMohammad Ali Khan
Material Controller at Gulf Asia Contracting WLLMaterial Controller at Gulf Asia Contracting WLL
Mutaz MaherMutaz Maher
QHSE Officer at ISC Group Gulf WllQHSE Officer at ISC Group Gulf Wll