- Volunteer Work
- Habit for Humanity
- Waco Center for Youth
- Serving homeless community during the holidays through Mission Waco
Cresandra L. Cook
Waco,TX
Summary
A professional administrative support specialist prepared for a role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
26
26
years of professional experience
Work History
Campus Secretary
Waco ISD Parkdale Elementary
Waco, TX
07.2024 - Current
- Coordinated daily office operations, ensuring efficient workflow and timely communication among staff.
- Managed scheduling for meetings, events, and appointments to optimize time management for faculty and administration.
- Assisted in preparation of school correspondence and reports, enhancing clarity and professionalism in communications.
- Liaised with parents, students, and community members to address inquiries, promoting positive relationships with stakeholders.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Instructional Aide/Behavior Aide
Waco ISD
Waco, TX
10.2021 - 07.2024
- Provide support during classes, group lessons and classroom activities.
- Oversee students in classroom and common areas to monitor, enforce rules and support lead teachers.
- Adhered to predetermined behavior and academic plans and collaborate on adjustments.
- Help teachers manage bus loading and unloading.
- Assess student social, emotional and academic needs to plan goals accordingly.
Records Coordinator/Public Records Specialist
City of Waco
Waco, TX
03.2000 - 08.2020
- Planned, coordinated, and oversaw the Records Management program for 25 City departments (including Police Services, Finance, HR, Health District, Legal, Engineering, etc.)
- Reviewed employment applications and conducted interviews.
- Served as payroll clerk and safety officer for the City Secretary’s office.
- Provided travel arrangements for the City Council.
- Assisted with departmental budget
- Notary Public for citizens who would request serves through the City Secretary’s office.
- Prepared agendas, scheduled and recorded minutes for the City Council subcommittee meetings.
- Managed electronic and physical records, ensuring compliance with city regulations and retention policies.
- Streamlined document retrieval processes, enhancing efficiency in accessing critical information.
- Implemented quality control measures to maintain accuracy and consistency of records management systems.
- Assisted in the migration from paper-based to electronic document management systems, minimizing disruptions during the transition period.
- Served as primary contact person for inquiries relating to company records from both internal and external stakeholders.
- Developed training materials for staff on proper records management procedures, fostering a culture of accountability and best practices.
- Developed strategies for long-term preservation of vital records, safeguarding crucial information against potential loss or damage over time.
- Reduced errors in record categorization by implementing a standardized classification system across all departments.
- Increased efficiency in the retrieval process by developing a user-friendly database interface accessible by authorized employees only.
- Ensured timely delivery of requested documents for internal and external parties, enhancing customer satisfaction.
- Assisted with typing, data entry, and answering incoming calls as required.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Provided ongoing training to staff on proper document handling, storage, and disposal procedures, fostering a culture of records management excellence.
Education
Intern - Records Management
Baylor University
Waco, TX01-1997
Data Entry/Clerk Typist
Four-C Business College
Waco, TX01-1985
Skills
- Detail-oriented team player with strong organizational skills
- Ability to handle multiple projects simultaneously with a high degree of accuracy
- Willingness to take on added responsibilities to meet team goals
- Appointment scheduling
- File management
- Document preparation
Accomplishments
Leadership - Waco Center for Youth Board Member, City of Waco Leadership Program Graduate, Leadership Plenty Graduate
Affiliations
Central Texas Municipal Clerks
Central Texas Records Management Association
Interests
Timeline
Campus Secretary
Waco ISD Parkdale Elementary
07.2024 - Current
Instructional Aide/Behavior Aide
Waco ISD
10.2021 - 07.2024
Records Coordinator/Public Records Specialist
City of Waco
03.2000 - 08.2020
Intern - Records Management
Baylor University
Data Entry/Clerk Typist
Four-C Business College