Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crescenzo Iannuzzi

Bacoli

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

9
9
years of professional experience

Work History

Guest Service Officer

Royal Caribbean International
Miami, FL
01.2024 - Current
  • Greeted guests and provided assistance with check-in and check-out procedures.
  • Monitored guest satisfaction levels by responding to inquiries, resolving complaints, and addressing concerns in a timely manner.
  • Maintained an accurate record of all guest accounts using the computerized system.
  • Ensured proper handling of cash drawer during shift operations.
  • Responded to emergency situations or incidents promptly according to established protocols.
  • Organized group bookings including assigning rooms, taking deposits, managing guest lists, and coordinating billing instructions.
  • Tracked inventory of supplies used in guest rooms such as linens, towels, toiletries., ordering more when necessary.
  • Inspected hotel lobby area regularly for cleanliness standards compliance.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Assisted guests at check-in, providing information on various services.
  • Computed bills, collected payments and made change for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Processed credit card transactions for payment of room charges and incidentals.

Guest Services Associate

Princess Cruises
Santa Clarita, CA
12.2022 - 12.2023
  • Greeted guests in a friendly and professional manner.
  • Provided information on hotel services, facilities, and local attractions.
  • Processed payments for room charges, incidentals, and taxes.
  • Assisted with check-in and check-out procedures.
  • Collaborated with other departments to ensure the highest quality of service was provided to guests.
  • Prepared reports for management regarding customer feedback and satisfaction surveys.
  • Conducted tours of the facility when requested by guests.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.

Junior Assistant Purser

Corsica Sardinia Ferries
Bastia, Corsica, France
07.2020 - 07.2022
  • Achieved a perfect accuracy record in managing daily cash deposits and vault contents
  • Monitored financial documents to ensure adequate cash management
  • Trained hires in organizational procedures
  • Adhered to regulatory and company security and audit procedures.
  • Handled many customers daily and processed transactions, deposits, and withdrawals.
  • Coordinated work schedules to align with high-traffic periods
  • Collaborated with management teams to develop innovative marketing strategies.
  • Provided accurate information about products, prices and services.
  • Ensured compliance with all applicable laws, regulations and company policies related to safety and security at sea.
  • Coordinated guest activities during embarkation and disembarkation process.
  • Maintained an up-to-date knowledge of all ship's facilities, services and destinations offered onboard.

Rental Agent

Mediterraneo Service Boats
Monte Di Procida, Italy
04.2016 - 11.2019
  • Ensured top-notch service to clientele
  • Provided detailed explanation of rental policies and procedures to customers.
  • Reviewed necessary documents to confirm customer qualification for rental services
  • Responded promptly to emergency calls from customers who experienced mechanical problems while at sea.
  • Drafted contracts, explained terms to customers and acquired signatures.

Education

High School Diploma -

ITCG V. Pareto
Pozzuoli, Italy
07-2015

Some College (No Degree) - Business And Managerial Economics

University of Naples Federico II
Napoli, Italy

Skills

  • Professional Appearance
  • Guest Relations
  • Complaint Handling
  • Reservation Management
  • Strong interpersonal skills
  • Language proficiency
  • Product Sales
  • Detail Oriented

Languages

English
Full Professional
Spanish
Professional
French
Professional
Italian
Native/ Bilingual

Timeline

Guest Service Officer

Royal Caribbean International
01.2024 - Current

Guest Services Associate

Princess Cruises
12.2022 - 12.2023

Junior Assistant Purser

Corsica Sardinia Ferries
07.2020 - 07.2022

Rental Agent

Mediterraneo Service Boats
04.2016 - 11.2019

High School Diploma -

ITCG V. Pareto

Some College (No Degree) - Business And Managerial Economics

University of Naples Federico II

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Crescenzo Iannuzzi