Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cresensia Allen

Antioch,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

HOS /Mental Health Rehabilitation Specialist

T&T House of Champions
Oakland, CA
10.2023 - Current
  • Developed individualized treatment plans for clients in accordance with their needs and preferences.
  • Monitored client progress through regular reviews, evaluations, and reports.
  • Provided guidance and support to help clients adjust to lifestyle changes associated with disability.
  • Collaborated with other healthcare professionals to coordinate services for clients.
  • Facilitated group therapy sessions focused on helping individuals cope with physical or mental impairments.
  • Created detailed records of patient health information including diagnosis, treatment plans, outcomes.
  • Encouraged positive behavior change by developing goals and objectives for each client.
  • Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.

Supervisor

Transition to Independence
Martinez, CA
03.2019 - 05.2024
  • Empowered individuals with dual diagnosis to lead self-determined lives at home, work, and in the community
  • Guided in making appointments and scheduling transportation
  • Coordinated care plans through family and provider meetings
  • Scheduled and organized tasks to maintain quality standards
  • Maintained high standards of client satisfaction
  • Addressed inquiries regarding services offered
  • Prioritized clients’ needs consistently
  • Consistently resolved issues under high-pressure conditions

Supervisor

Seven Tepees Youth Program
San Francisco, CA
03.2020 - 04.2023
  • Coordinated resident attendance at various commitments
  • Provided assistance in ADLs and medication administration
  • Organized and maintained accurate group schedules on a weekly basis
  • Implemented timely training initiatives for staff to address areas needing improvement
  • Oversaw staff development to achieve consistent adherence to established protocols
  • Maintained inventory stock levels for medical supplies
  • Provided updates in weekly team meetings
  • Streamlined employee attendance tracking

Supervisor

Thrive Support Services, Inc.
Martinez, CA
07.2019 - 12.2020
  • Hiring / separation process
  • Payroll
  • Weekly scheduling
  • Patient chart audits
  • Hands on training with staff to ensure all deficiencies are corrected in a timely manor
  • Knowledge of available resources
  • Meet and greets with potential candidates
  • Assessed potential consumers for intake and match with the appropriate caregiver
  • Assessed for specific disabilities as well as individuals with dual diagnosis
  • Provide excellent client care and customer service
  • Answer and screen high volume of inbound phone calls
  • Provide information and answers to service and product inquiries
  • Accurately complete client transactions
  • Manage appointments (scheduling, moving, and canceling appointments)
  • Manage multiple responsibilities while maintaining composure, always keeping clients priority
  • Perform opening and closing duties
  • Ability to problem solve in a fast-paced environment
  • Other projects and responsibilities assigned by manager

Supervisor

Browning House
Concord, CA
07.2015 - 03.2019
  • Collaborated on developing individualized client care plans
  • Authored progress and evaluation reports
  • Cooperated with substance abuse counselors to support youth rehabilitation
  • Conducted ongoing assessments of client needs and support options
  • Evaluated potential consumers for intake
  • Conducted assessments on dual diagnosis cases
  • Consistently prioritized client needs amidst diverse responsibilities

Program Manager

Nerika House
Concord, CA
02.2012 - 07.2015
  • Directly supervised 16+ staff members to provide quality and ensure organizational success
  • Provide excellent client care and customer service
  • Answer and screen high volume of inbound phone calls
  • Provide information and answers to service and product inquiries
  • Accurately complete client transactions
  • Manage appointments (scheduling, moving, and canceling appointments)
  • Trained new staff making sure they demonstrated the ability to meet compliance and standard levels
  • Managing the cleanliness and upkeep of clinical facility ensuring that medical and janitorial supplies were inventoried and stocked to required levels
  • Conducted weekly staff meetings to include discussion of safety standards, projects, and updates
  • Completed evaluations for individuals with disabilities as well as individuals with dual diagnosis for the intake process in to the program
  • Weekly Audits of all medication log and resident charts to ensure accuracy

Residential Youth Counselor

Angel's Group Home
Walnut Creek, CA
01.2009 - 02.2012
  • Conducted intakes and assessments of youth to determine their needs.
  • Provided individual, group, and family counseling sessions to address mental health issues.
  • Organized recreational activities for youth to foster socialization and positive development.
  • Monitored the behavior of youth in residential setting to ensure safety.
  • Maintained accurate records of all interventions provided for documentation purposes.
  • Educated families on how to support their children through challenging times.
  • Assisted with crisis intervention when needed by de-escalating situations using appropriate techniques.
  • Provided guidance and support on topics related to daily living skills such as budgeting, nutrition, hygiene.
  • Participated in team meetings with multidisciplinary staff members to discuss progress of cases.

Education

Associate of Arts - Social Sciences

Carrington College California - Sacramento
Sacramento, CA
10-2012

General Education Diploma -

Prospects High School
Antioch, CA
01.2003

Skills

  • Cost Control Strategies
  • Effective Time Management
  • Proficient in Supporting Individuals with Developmental Disabilities
  • Residential treatment plans
  • Program Oversight
  • Motivational Interviewing
  • Management Experience
  • Cultural Sensitivity
  • Positive Reinforcement
  • Trauma-informed counseling
  • Substance abuse disorders
  • Residential care
  • HIPAA protocols
  • De-Escalation Techniques
  • Mental Health Disorders

Certification

  • Driver's License
  • First Aid Certification
  • CPR Certification

Timeline

HOS /Mental Health Rehabilitation Specialist

T&T House of Champions
10.2023 - Current

Supervisor

Seven Tepees Youth Program
03.2020 - 04.2023

Supervisor

Thrive Support Services, Inc.
07.2019 - 12.2020

Supervisor

Transition to Independence
03.2019 - 05.2024

Supervisor

Browning House
07.2015 - 03.2019

Program Manager

Nerika House
02.2012 - 07.2015

Residential Youth Counselor

Angel's Group Home
01.2009 - 02.2012

Associate of Arts - Social Sciences

Carrington College California - Sacramento

General Education Diploma -

Prospects High School

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Cresensia Allen