Creshaun Jones
Lancaster,CA
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
18
18
years of professional experience
Work History
Human Resources Generalist
Apple
05.2015 - Current
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Conducted interviews with potential candidates
- Facilitated criminal background check process for new hires.
- Implemented and supervised orientation procedures for new hires.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Enabled transition of employees from paper time sheets to electronic, eliminating manual time entry
Customer Service and Call Center Representative
Bank of America
10.2010 - 05.2013
- Answered incoming calls in a home call center environment, assisted customers with opening new accounts as well as upgrading existing accounts,
- Met monthly sales goals
- Open new credit accounts, take application requests for credit line increase and assist with decisions
- Assist customers with account closures, as well as assist in customer retention
- Evaluate customers account and usage of credit card to make sure they are getting the most out of their account.
Sr. Customer Support Representative II
UPS Supply Chain Solutions
03.2007 - 07.2010
- Performed assigned office duties with speed and accuracy and explained organizational policies and procedures for 12 personnel
- Morning shift team leader
- Send e-mails to origin for documentation request, complete files in a timely manner for incoming shipments, prepare full container and co-load folders for morning crew
- Provided exceptional customer support
Receptionist
Plycon Transportation Group
06.2005 - 01.2007
- Customer Service Sales & Collections
- Handled incoming calls in an office environment
- Provide high levels of customer service, answer incoming calls, assist customers in making payments or payment arrangements to their accounts
- Send and receive quotes for service to and from customers
- Opening new credit accounts for new and existing customers, as well as collecting on past due accounts.
Education
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ01.2024
High School Diploma -
Baden High School
South San Francisco, CA06.2002
Skills
- Data Entry
- Customer Service Process Improvement
- Attention to Detail
- Creative Thinking
- Customer and Client Relations
- Conflict Resolution Techniques
- Mentoring
- Microsoft Office
Timeline
Human Resources Generalist
Apple
05.2015 - Current
Customer Service and Call Center Representative
Bank of America
10.2010 - 05.2013
Sr. Customer Support Representative II
UPS Supply Chain Solutions
03.2007 - 07.2010
Receptionist
Plycon Transportation Group
06.2005 - 01.2007
Bachelor of Arts - Business Management
University of Phoenix
High School Diploma -
Baden High School