Cressendia Kelly
Duncan,SC
Summary
Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
14
14
years of professional experience
Work History
Assistant Teacher
Little Me Childcare LLC
02.2020 - 06.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Arrived at assigned areas on time, prepared, and ready to work.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments, and issues.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Kept notes of behavior issues, food served, and medications administered to children.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Daycare Manager
Little Me Childcare
02.2020 - 06.2023
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Customer Service Representative
American Credit Acceptance
11.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Lead Daycare Teacher
Big Blue Marble Academy
01.2014 - 10.2017
- Resolved staff and parent disputes through constructive problem-solving techniques.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Implemented curriculum to enhance classes with learning-focused activities.
- Gathered materials and resources to prepare for lessons and activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Implemented age-appropriate curricula to meet needs of young learners.
Cashier
Bojangles' Famous Chicken 'n Biscuits
07.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Gas Station Cashier Night Shift
Lil Cricket
05.2012 - 03.2013
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Arrived on time and dressed professionally in clean company uniform.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Reported shoplifting, theft and drive-offs to law enforcement.
Daycare Teacher
Sunshine House Early Learning Center
03.2009 - 06.2011
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Education
ECD 101 Certificate - Early Childhood Education
Spartanburg Technical College
Spartanburg, SC12.2015
No Degree - Nursing
Spartanburg Technical College
Spartanburg, SCHigh School Diploma -
Boiling Springs High School
Boiling Springs, SC05.2008
Associate of Applied Science - Medical Administrative Assist
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2024
Skills
- Supplementary Instruction
- Behavior Modeling
- Individualized Instruction
- Skills Development
- Professional Development
- Data Collection
- Data Entry
- Customer Service
- Cash Handling
- Drawer Balancing
- Customer Assistance
- Payment Collection
Timeline
Assistant Teacher
Little Me Childcare LLC
02.2020 - 06.2023
Daycare Manager
Little Me Childcare
02.2020 - 06.2023
Customer Service Representative
American Credit Acceptance
11.2017 - 01.2019
Lead Daycare Teacher
Big Blue Marble Academy
01.2014 - 10.2017
Cashier
Bojangles' Famous Chicken 'n Biscuits
07.2013 - 01.2014
Gas Station Cashier Night Shift
Lil Cricket
05.2012 - 03.2013
Daycare Teacher
Sunshine House Early Learning Center
03.2009 - 06.2011
ECD 101 Certificate - Early Childhood Education
Spartanburg Technical College
No Degree - Nursing
Spartanburg Technical College
High School Diploma -
Boiling Springs High School
Associate of Applied Science - Medical Administrative Assist
Ultimate Medical Academy - Clearwater
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