Summary
Overview
Work History
Education
Skills
Timeline
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Cressida Collins

Memphis,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Police Radio Dispatcher

City of Memphis
08.2021 - 03.2024
  • Provided support during multi-agency operations such as natural disasters or large-scale events requiring significant law enforcement presence.
  • Exercised sound judgment in assessing caller credibility and urgency levels for appropriate resource allocation.
  • Supported officer safety by maintaining constant communication with responding units during emergencies.
  • Developed strong working relationships with fellow dispatchers, fostering teamwork within the department for improved performance outcomes.
  • Reduced errors in call processing through rigorous attention to detail when entering information into the CAD system.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Chiropractor Assistant

Advanced Injury Care Clinic (AIC)
04.2018 - 11.2020
  • Collaborated with chiropractors to develop individualized treatment plans, leading to better patient outcomes.
  • Enhanced patient comfort by attentively addressing concerns and providing clear explanations of treatment plans.
  • Aided in developing comprehensive rehabilitation programs for patients recovering from injuries, resulting in quicker healing and return to daily activities.
  • Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
  • Established efficient billing practices that minimized errors and expedited payment collection from insurance providers or patients directly.

Office Administrative Assistant

Family Doctors
04.2014 - 03.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Community Program Educator

BSTN
05.2010 - 04.2014
  • Observed and documented patient status and reported patient complaints to case manager
  • Planned, prepared, and served meals and snacks according to prescribed diets
  • Assisted patients with chronic illnesses
  • Documented daily information on residents such as mood changes, mobility activity, eating percentages, daily inputs, and outputs, abnormalities, and/or changes in patient’s health status to nursing staff.

Education

Medical Assistant Diploma -

Anthem Career College
Bartlett, TN
05.2014

High School Diploma -

Bartlett High School
Bartlett, TN
05.2009

BBA - Business Management

Penn Foster
2021 - Current

Skills

  • Data Entry (65 WPM)
  • Customer Service
  • Microsoft Office
  • Bookkeeping
  • HubSpot
  • ADP
  • Verifying coverage
  • Route Planning
  • Dispatch Software Familiarity
  • Schedule Coordination
  • Customer Accounts Management

Timeline

Police Radio Dispatcher

City of Memphis
08.2021 - 03.2024

BBA - Business Management

Penn Foster
2021 - Current

Chiropractor Assistant

Advanced Injury Care Clinic (AIC)
04.2018 - 11.2020

Office Administrative Assistant

Family Doctors
04.2014 - 03.2018

Community Program Educator

BSTN
05.2010 - 04.2014

Medical Assistant Diploma -

Anthem Career College

High School Diploma -

Bartlett High School

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Cressida Collins