Cresteana Garcia
Kaufman,TX
Summary
Customer-oriented Store Manager offering over 25 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
11
11
years of professional experience
Work History
Store Manager
Sally Beauty Holdings Inc.
Kaufman, TX
06.2013 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
High School Diploma -
Victor J. Andrew
Tinley Park, IL01-1998
Skills
- Employee Training
- Shift Scheduling
- Operational budgeting
- Loss Prevention
- Store Merchandising
- Customer Service Management
- POS Systems
- Payroll Management
- Supply Ordering
- Risk Management
- Operations Management
- Retail Inventory Management
- Team Development
- Store operations oversight
- Talent Recruitment
- Customer Service
- Friendly and Positive
- Documentation And Reporting
- Inventory Control
- Reliable
- Strategic thinker
- Accurate Cash Handling
- Employee Scheduling
- Advertising and marketing
- Loss Prevention Procedures
- Training and mentoring
- Flexible Schedule
- Recruiting and Hiring
- Store Opening and Closing
- Sales Coaching
- Performance Reviews
- Team Leadership
- Bank and Safe Deposits
- Team Building and Leadership
Custom
Acosta Marketing 2003-2013
Fujitso TelaCom 2000-2003
Timeline
Store Manager
Sally Beauty Holdings Inc.
06.2013 - Current
High School Diploma -
Victor J. Andrew
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