Overview
Work History
Education
Skills
Timeline
Generic

Cretesia Curtis-Smith

Lawrenceville,GA

Overview

3
3
years of professional experience

Work History

Supply Chain Analyst

Elite Flooring & Design
Norcross, GA
09.2022 - 11.2023
  • Conducted detailed analysis of supply chain processes to identify areas of improvement and develop solutions.
  • Performed root cause analysis when issues arose within the supply chain process or between partners.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Improved profits by streamlining shipping and delivery procedures.
  • Coordinated with offshore sourcing and development teams to maintain supply chain workflows and ensure project deliverable schedules.
  • Collaborated and communicated with various team members, business partners and vendors.
  • Assisted supply chain management in meeting metrics by maintaining open lines of communication.
  • Presented findings and recommendations in meetings with supply chain leadership.

Director of Customer Support

Elite Flooring & Design
Norcross, GA
12.2021 - 09.2022
  • Established effective communication channels between departments to ensure seamless collaboration across teams.
  • Conducted regular quality assurance checks on all incoming inquiries to ensure accuracy of responses provided by Customer Support Representatives.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Developed training programs for new and existing customer support personnel.
  • Managed a team of 10+ Customer Support Representatives, providing guidance, coaching, and feedback.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Purchasing Coordinator

Elite Flooring & Design
Norcross, GA
05.2021 - 12.2021
  • Assisted in developing and monitoring purchasing policies and procedures.
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
  • Prepared reports summarizing current purchasing activities as requested by management.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Verified warehouse received accurate and timely inventory by regularly consulting database.
  • Investigated any issues or complaints related to purchased products or services.
  • Processed purchase orders, verified accuracy, tracked deliveries, and resolved discrepancies.

Onboarding Administrator

PUR Beauty
Atlanta, GA
12.2020 - 03.2023
  • Assessed new hires for compliance with company, state and federal requirements.
  • Ensured that necessary paperwork is completed correctly before an employee begins work.
  • Maintained applicant profiles and information in applicant tracking system.
  • Facilitated communication between managers and newly hired personnel during transition periods.

Education

Business Administration and Management

Georgia State University
Atlanta, GA

Skills

  • Proficient in Excel
  • Materials Tracking
  • Written and Verbal Communication
  • Purchasing Processes
  • Data Analysis
  • Supply Chain Planning
  • Inventory Counting
  • Documentation Skills
  • Warehousing and Delivery
  • Overseeing Deliveries
  • Database Management

Timeline

Supply Chain Analyst

Elite Flooring & Design
09.2022 - 11.2023

Director of Customer Support

Elite Flooring & Design
12.2021 - 09.2022

Purchasing Coordinator

Elite Flooring & Design
05.2021 - 12.2021

Onboarding Administrator

PUR Beauty
12.2020 - 03.2023

Business Administration and Management

Georgia State University

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Cretesia Curtis-Smith