Cretesia Curtis-Smith
Lawrenceville,GA
Overview
3
3
years of professional experience
Work History
Supply Chain Analyst
Elite Flooring & Design
Norcross, GA
09.2022 - 11.2023
- Conducted detailed analysis of supply chain processes to identify areas of improvement and develop solutions.
- Performed root cause analysis when issues arose within the supply chain process or between partners.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Improved profits by streamlining shipping and delivery procedures.
- Coordinated with offshore sourcing and development teams to maintain supply chain workflows and ensure project deliverable schedules.
- Collaborated and communicated with various team members, business partners and vendors.
- Assisted supply chain management in meeting metrics by maintaining open lines of communication.
- Presented findings and recommendations in meetings with supply chain leadership.
Director of Customer Support
Elite Flooring & Design
Norcross, GA
12.2021 - 09.2022
- Established effective communication channels between departments to ensure seamless collaboration across teams.
- Conducted regular quality assurance checks on all incoming inquiries to ensure accuracy of responses provided by Customer Support Representatives.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Developed training programs for new and existing customer support personnel.
- Managed a team of 10+ Customer Support Representatives, providing guidance, coaching, and feedback.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Purchasing Coordinator
Elite Flooring & Design
Norcross, GA
05.2021 - 12.2021
- Assisted in developing and monitoring purchasing policies and procedures.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Prepared reports summarizing current purchasing activities as requested by management.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Investigated any issues or complaints related to purchased products or services.
- Processed purchase orders, verified accuracy, tracked deliveries, and resolved discrepancies.
Onboarding Administrator
PUR Beauty
Atlanta, GA
12.2020 - 03.2023
- Assessed new hires for compliance with company, state and federal requirements.
- Ensured that necessary paperwork is completed correctly before an employee begins work.
- Maintained applicant profiles and information in applicant tracking system.
- Facilitated communication between managers and newly hired personnel during transition periods.
Education
Business Administration and Management
Georgia State University
Atlanta, GASkills
- Proficient in Excel
- Materials Tracking
- Written and Verbal Communication
- Purchasing Processes
- Data Analysis
- Supply Chain Planning
- Inventory Counting
- Documentation Skills
- Warehousing and Delivery
- Overseeing Deliveries
- Database Management
Timeline
Supply Chain Analyst
Elite Flooring & Design
09.2022 - 11.2023
Director of Customer Support
Elite Flooring & Design
12.2021 - 09.2022
Purchasing Coordinator
Elite Flooring & Design
05.2021 - 12.2021
Onboarding Administrator
PUR Beauty
12.2020 - 03.2023
Business Administration and Management
Georgia State University