Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Knaley

Mentor

Summary


Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Receptionist

OrthoCincy
07.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Pharmacy Operations Manager

Walgreens
10.2021 - 05.2024
  • Addressed patient complaints promptly and professionally, working with other healthcare professionals as needed to resolve issues for all parties involved.
  • Trained newly hired pharmacy technicians.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Evaluated pharmacy technician performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.

Pharmacy Technician

Walgreens
04.2017 - 10.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.

Cashier

Walgreens
12.2015 - 04.2017
  • Greeted customers entering store and responded to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Campbell County High School
Alexandria, KY
06.2016

Skills

  • Problem-solving skills
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Answering customer questions
  • Drug inventory management
  • Data entry
  • Customer service
  • Attention to detail
  • Patience and empathy

Certification


  • CPhT - Certified Pharmacy Technician

Timeline

Medical Receptionist

OrthoCincy
07.2024 - Current

Pharmacy Operations Manager

Walgreens
10.2021 - 05.2024

Pharmacy Technician

Walgreens
04.2017 - 10.2021

Cashier

Walgreens
12.2015 - 04.2017

High School Diploma -

Campbell County High School

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Emily Knaley