Crew Hawker
Templeton,USA
Summary
Solution-driven Service Delivery Coordinator with a strong foundation in IT operations and ITIL-aligned service management. Skilled at coordinating cross-functional teams, automating routine workflows, and maintaining SLA compliance without losing sight of the client relationship. Brings a proven record of owning government contracts, managing staff, and driving measurable process improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Delivery Coordinator
ITech Solutions
12.2024 - Current
- Coordinate end-to-end IT service delivery using ITIL framework best practices, managing incident, request, and change processes to maintain SLA compliance.
- Led onboarding and offboarding for new employees and clients, including account provisioning and automated access management.
- Administer Microsoft 365 environments and manage scheduling and dispatching for field technicians.
Production/Machine Technician
Eagle Medical
03.2024 - 12.2024
- Operated precision medical packaging equipment, ensuring strict adherence to quality and safety standards.
- Provided technical support during machine start-ups and diagnosed issues using visual inspection and specialized testing equipment.
Highway Contractor
USPS
02.2019 - 12.2024
- Owned and managed government mail-delivery contracts, ensuring full compliance with federal regulations and USPS standards.
- Trained new staff on USPS procedures and safety protocols, enhancing team efficiency.
- Oversaw staff management including hiring, scheduling, and payroll, while optimizing delivery routes and logistics.
Insurance Agent
Aflac
03.2018 - 12.2018
- Analyzed client coverage needs and issued customized policies, building lasting relationships that supported strong client retention.
- Developed tailored insurance solutions to meet client needs and enhance coverage options.
Education
High School Diploma -
Templeton High School
2015
Skills
- Service Delivery Management
- ITIL Framework
- ITSM & Ticketing Systems
- Process Automation
- Onboarding & Offboarding
- Microsoft 365 Administration
- Scheduling & Dispatching
- Contract Negotiation
- Client Account Management
- Technical Support
Certification
- CompTIA A+ Certification
- Licensed Insurance Agent
Affiliations
Atascadero Chamber of Commerce
Member
Timeline
Service Delivery Coordinator
ITech Solutions
12.2024 - Current
Production/Machine Technician
Eagle Medical
03.2024 - 12.2024
Highway Contractor
USPS
02.2019 - 12.2024
Insurance Agent
Aflac
03.2018 - 12.2018
High School Diploma -
Templeton High School