Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Crickett Davis

Wichita Falls

Summary

Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all and training in everything. Motivated to learn, grow and excel to any and all things. Authorized to work in the US for any employer Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Elderly Caretaker

Wichita home health
Wichita Falls
08.2016 - Current
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Shopped for groceries regularly in order to keep house stocked with necessities
  • Remained alert to problems or health issues of clients and competently responded
  • Helped clients with hygiene- related tasks such as brushing teeth, bathing, grooming and toileting
  • Ran errands for customers, including shopping, and picking up other necessities
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Maintained clean and organized boarding areas to promote animal wellbeing
  • Determined specific needs and provided most appropriate level of services for patient well-being
  • Transported patients to medical, dental and personal care appointments.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Laundered clothing and bedding to prevent infection.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Recognized emergencies and notified paramedics and family members.

Accounts Receivable Specialist/ Customer Service

Slingshot
06.2022 - 06.2023
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Activated contracts and set up installment billing plan to generate on-time payments.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Generated, mailed and monitored invoices.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Scheduling/Customer Service Rep

Keystaff/Humach
03.2021 - 12.2022
  • Set appointments for covid vaccines and now i help NYC help get the info they need i am now doing the 311 programs helping with complaints and sanitation and DOE
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Manager

Whataburger
Wichita Falls
04.2020 - 11.2020
  • Responsible for hiring new recruits
  • Kept employees operating productively and working on task to meet business and customer needs
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Trained and mentored new employees to maximize team performance
  • Tracked receipts, employee hours and inventory movements
  • Coached crew members to optimize performance and motivate toward more efficient work
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Evaluated employees’ strengths and assigned tasks based upon experience and training
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employees
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Recruited and hired qualified candidates to fill open positions.

Dispatcher/Receptionist

Big Daddy’s Towing And Recovery
Wichita Falls
11.2017 - 02.2019
  • Dispatching calls to drivers Collecting money Deposits
  • Failing papers
  • Responded to over 100 daily caller requests with information about assistance and timeframes
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls
  • Directed all dispatching, routing and tracking 100 of fleet vehicles
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
  • Worked flexible hours; night, weekend, and holiday shifts
  • Sent out tow light and heavy drivers to assist 24 hourly callers based on locations, needs and worker availability
  • Documented all changes in computer tracking system
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Maintained updated and detailed records of calls in physical and electronic database
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.

Manager

McDonalds
Wichita Falls
02.2014 - 11.2017
  • Managed day-to-day operations
  • Immediately resolved issues with patrons by employing careful listening and communication skills
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Supervised all areas of restaurant to keep it clean and well-maintained
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Maximized quality assurance by completing frequent checks of line
  • Verified prepared food met all standards for quality and quantity before serving to customers
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Coordinated and organized all restaurant inventory
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Hired and managed all kitchen staff
  • Helped general management develop prices based on inventory costs and portion sizes
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Education

High school diploma -

Homestead High School
05.2003

Skills

  • Upselling
  • Computer literacy
  • Restaurant experience
  • Microsoft Office
  • Employee Evaluation
  • Supervising experience
  • Food Production
  • Leadership
  • Computer skills
  • Food Preparation
  • Dispatching
  • Organizational Skills
  • Management
  • Accounts Receivable
  • Restaurant management
  • Kitchen Experience
  • Customer support
  • Typing
  • Responding to Difficult Customers
  • Transaction Processing
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Customer Service
  • English
  • Scripting
  • Conflict management
  • Scheduling appointments
  • Accounts payable
  • Certifications and Licenses
  • Certified Notary Public
  • Data Confidentiality
  • Credit Card Payment Processing

Accomplishments

  • Management - 6 years
  • Dispatching - 3 years
  • Customer Engagement - 7 years
  • Customer Relations - 7 years
  • Organizational Skills - 7 years
  • Business Operations - 6 years
  • Self Motivated - 7 years
  • Food Service - 6 years
  • Inventory Control - 5 years

Timeline

Accounts Receivable Specialist/ Customer Service

Slingshot
06.2022 - 06.2023

Scheduling/Customer Service Rep

Keystaff/Humach
03.2021 - 12.2022

Manager

Whataburger
04.2020 - 11.2020

Dispatcher/Receptionist

Big Daddy’s Towing And Recovery
11.2017 - 02.2019

Elderly Caretaker

Wichita home health
08.2016 - Current

Manager

McDonalds
02.2014 - 11.2017

High school diploma -

Homestead High School

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