Summary
Overview
Work History
Education
Skills
Communication Skills
Timeline
Generic

CRIMSON MORRIS

Garden Valley,CA

Summary

Detail-oriented business professional with a strong focus on administrative excellence and customer service. Demonstrated success in efficiently managing reception duties to ensure seamless daily operations and client satisfaction. Thrives in collaborative team environments, adept at multitasking and problem-solving in fast-paced settings. Skilled in front desk management, creating a welcoming atmosphere for clients, and utilizing organizational skills to streamline office operations. Proficient in effective communication techniques and customer service principles to enhance visitor experiences.

Overview

9
9
years of professional experience

Work History

Receptionist and Guest Services

Adagio For Hair- (916) 939-6604
02.2025 - Current
  • Coordinated appointment scheduling and maintained accurate records for seamless office workflow.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.

Office Manager + Administrative Assistant

Absolute Auto Glass- (530) 919-3418
03.2021 - 01.2025
  • Oversaw daily operations by managing appointments, dispatching work, supervising shop employees, and maintaining an organized office environment.
  • Wrote up invoices and billed insurance companies.
  • Maintained filing system for records, correspondence and other documents.
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

IFP Customer Service Phone Support

Blue Shield of California- (800) 393-6130
08.2020 - 03.2021
  • Assisted members in navigating enrollment processes and selecting appropriate health insurance solutions.
  • Handled customer inquiries by addressing questions regarding member plans and options.
  • Provided clear direction to members, striving to achieve desired outcomes efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Offered resolutions to de-escalate calls and solve customer issues.

Office Manager + Administrative Assistant

Absolute Auto Glass- (530) 919-3418
02.2017 - 08.2020
  • Oversaw daily operations by managing appointments, dispatching work, supervising shop employees, and maintaining an organized office environment.
  • Wrote up invoices and billed insurance companies.
  • Maintained filing system for records, correspondence and other documents.
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Server

Gold Country Retirement Center (530) 621-1100
02.2017 - 02.2018
  • Guided elderly residents to their tables and took orders.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Delivered food orders promptly and courteously.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Stocked service areas with supplies during slow periods.

Customer Service

Denver Dans
09.2016 - 12.2016
  • Operated cash registers and processed transactions accurately.
  • Handled food orders efficiently, ensuring customer satisfaction.
  • Conducted engaging pie-making workshops tailored for children.
  • Produced and bottled homemade syrups and jams.
  • Greeted customers and provided customer service.
  • Provided customer service to guests during events.

Education

Highschool -

El Dorado Highschool
Placerville, Ca
05.2016

Skills

  • Team-Oriented Approach
  • Effective Time Management
  • Detail-Oriented Mindset
  • Creativity
  • Parts Ordering and Returns
  • Billing
  • Inventory control
  • Team supervision
  • Financial tracking
  • Scheduling coordination
  • Staff management
  • Organizational skills
  • Document management
  • Operations management
  • Office management
  • Relationship building
  • Office management software
  • Clear oral/written communication
  • Customer service
  • Supply management
  • Time management
  • Scheduling
  • Positive and professional
  • Punctual and reliable

Communication Skills

Great written and verbal communication skills, openness to feedback, and active listening.

Timeline

Receptionist and Guest Services

Adagio For Hair- (916) 939-6604
02.2025 - Current

Office Manager + Administrative Assistant

Absolute Auto Glass- (530) 919-3418
03.2021 - 01.2025

IFP Customer Service Phone Support

Blue Shield of California- (800) 393-6130
08.2020 - 03.2021

Office Manager + Administrative Assistant

Absolute Auto Glass- (530) 919-3418
02.2017 - 08.2020

Server

Gold Country Retirement Center (530) 621-1100
02.2017 - 02.2018

Customer Service

Denver Dans
09.2016 - 12.2016

Highschool -

El Dorado Highschool

Similar Profiles

CREATE PROFILE
CRIMSON MORRIS