Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AdministrativeAssistant

Cris Banks

American Fork,UT

Summary

Accomplished Lead Medical Assistant with a proven track record at Achieve Health, enhancing patient care through expert phlebotomy and clinical leadership. Excelled in HIPAA compliance and patient education, significantly improving patient satisfaction. Demonstrated exceptional professionalism and ethics, adept at medical office administration and team supervision.

Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

Achieve Health
12.2023 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Taught patients about medications, procedures, and care plan instructions.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.

Paramedic

American Fork
09.2023 - Current
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.

Medical Assistant

Revere Health
01.2021 - 12.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Lead Dialysis Tech

Uintah Basin Medical Center
11.2001 - 11.2022
  • Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
  • Established coding standards to ensure consistent quality across the development team''s output.
  • Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.

Education

Medical Assistant - Medical

USU
Vernal, UT
09-2008

Paramedic - Medical

Weber State University
Ogden, UT
03-2007

High School Diploma -

Uintah High School
Vernal, UT
05-1993

Skills

  • HIPAA compliance
  • Clinical leadership
  • Insurance verification and billing
  • Scheduling and appointment management
  • Vital signs monitoring
  • Patient education and counseling
  • Staff oversight
  • Medical office administration
  • Phlebotomy expertise
  • Professionalism and ethics
  • Diagnostic testing assistance
  • Team building and supervision
  • Critical thinking
  • Patient care coordination
  • Inventory and supply management
  • Medical terminology proficiency
  • Clinical flow management
  • Electronic health records management

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.

Certification

  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
  • Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).

Timeline

Lead Medical Assistant

Achieve Health
12.2023 - Current

Paramedic

American Fork
09.2023 - Current

Medical Assistant

Revere Health
01.2021 - 12.2023

Lead Dialysis Tech

Uintah Basin Medical Center
11.2001 - 11.2022

Medical Assistant - Medical

USU

Paramedic - Medical

Weber State University

High School Diploma -

Uintah High School

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Cris Banks