Cristian Blaylock
Charlotte,NC
Summary
Telecommunications Specialist with eight years of system management and administration experience in Field Services. Applies technical knowledge and skills with hands-on fault isolation and repair of telecommunications equipment to operate and maintain distribution network. Demonstrated capacity to understand and communicate technical ideas, concepts and thoughts across multiple stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Assurance Technician
Pro-vigil
02.2023 - Current
- Perform routine installation, maintenance (closing tickets), repair, and preventive maintenance on ProVigil security
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Confer with Field Services Supervisor on open/completed jobs
- Provide exceptional customer service along with quality performance
- Maintain accurate records including daily ticket logs, keeping calendar updated, inventory management as required; properly record all required information on data devices and/or work orders.
Warehouse Supervisor
Logistics plus
01.2021 - 02.2023
- Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
- Organizing and maintaining inventory and storage area
- Maintain items record, document necessary information and utilize reports to project warehouse status
- Identify areas of improvement and establish innovative or adjust existing work procedures and practices
- Confer and coordinate activities with other departments.
- Used warehouse management software to reconcile daily inventory.
- Managed team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Power Engineering Technologist I (contract)
Pike Engineering
06.2020 - 12.2020
- Coordinated inventory supplies and equipment to maximize team productivity.
- Worked closely with designers and contractors to confirm accuracy of drawings.
- Used 3D and 2D CAD tools to design, develop and engineer high-quality models.
- Streamlined workflow by developing and maintaining CAD libraries and templates, improving overall project efficiency.
- Liaised with architects, engineers and designers to understand design requirements and provided technical advice to manufacturing and construction technicians.
- Increased accuracy of final designs through meticulous quality control checks and thorough documentation of revisions.
Field Service Supervisor
Caliber concepts
09.2018 - 06.2020
- Managed crew and customer expectations in field operations
- Reported to field service manager with needed changes or concerns.
- Trained upcoming employees to become better and eventually up to supervisors
- Troubleshoot all equipment needs in field operations
- Scheduled driving routes and plans for installations
- Complied with all policies and procedure Managed crew hours to make sure DOT compliance.
Field Technician
Spectrum
06.2017 - 09.2018
- Perform basic to installations, disconnects, downgrades, and upgrades for residential customers, all while providing world-class customer service
- Work outdoors, using hand tools, and being in variety of working conditions and locations
- Work independently with minimal supervision
- Working in confined spaces and at heights
- Safely operate and navigate company vehicle in constant changing environments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Education
Bachelor of Science - Business Management
University of South Carolina Beaufort
Beaufort, SC12.2024
Skills
- Auditing
- Testing Procedures
- Technical Troubleshooting
- Data Analysis
- Quality Management Systems
- Documentation And Reporting
- Project Management
- Engineering Drawing Interpretation
- 2D Drafting Proficiency
- Excel Functions
- SQL
- Salesforce Analytics
Certification
- Low Voltage License
- CQT - Certified Quality Technician
Languages
Spanish
Professional Working
Timeline
Quality Assurance Technician
Pro-vigil
02.2023 - Current
Warehouse Supervisor
Logistics plus
01.2021 - 02.2023
Power Engineering Technologist I (contract)
Pike Engineering
06.2020 - 12.2020
Field Service Supervisor
Caliber concepts
09.2018 - 06.2020
Field Technician
Spectrum
06.2017 - 09.2018
Bachelor of Science - Business Management
University of South Carolina Beaufort
- Low Voltage License
- CQT - Certified Quality Technician
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