Cris Funes-Villatoro
Bay Shore,NY
Summary
Dynamic leader with a proven track record at Transitional Services Of NY For Long Island, enhancing staff development and streamlining operations. Excelled in staff training and organizational skills, significantly improving team efficiency and client satisfaction. Expert in referral coordination and maintaining high professionalism under pressure.
Overview
10
10
years of professional experience
Work History
Program Supervisor
Transitional Services Of NY For Long Island
06.2018 - Current
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Established and maintained relationships with clinicians/collaterals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Ensuring tasks and deadlines were met by myself and my staff.
Assistance Store Manager
Skechers
06.2015 - 05.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Shift Leader
Taco Bell
08.2014 - 02.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06-2014
Skills
- Staff Training
- Staff Development
- Document Management
- Staff training experience
- Staff Evaluation
- Referral Coordination
- Professionalism
- Goal Setting
- Self Motivation
- Decision-Making
- Organizational Skills
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Program Supervisor
Transitional Services Of NY For Long Island
06.2018 - Current
Assistance Store Manager
Skechers
06.2015 - 05.2018
Shift Leader
Taco Bell
08.2014 - 02.2015
High School Diploma -
Brentwood High School
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