Cris Palaio
Fort Oglethorpe,GA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Artistic Sound Technician with proven skills in sound recording, mixing and editing. Career includes proven excellence in Splice. An effective communicator with excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
Cashier
Home Depot
Fort Oglethorpe, GA
02.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Customer Service Representative
Home Depot
Fort Oglethorpe, GA
09.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Excelled in exceeding daily credit card application goals.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Led on- and off-site customer support teams across multiple time zones.
- Oversaw warranty counseling process to manage expense controls.
Hardware Sales Associate
Lowes Home Improvement Stores
Fort Oglethorpe, GA
02.2017 - 08.2019
- Assisted customers with product selection, pricing and availability.
- Demonstrated expertise in hardware products and services to customers.
- Maintained a clean, organized and well-stocked sales floor.
- Performed daily inventory checks of all merchandise on the sales floor.
- Provided customer service support for store operations, including returns and exchanges.
- Resolved customer inquiries and complaints in a timely manner.
- Processed cash and credit transactions accurately at checkout counter.
- Developed product knowledge by attending training sessions and reading materials provided by vendors.
- Replenished stock items as needed throughout the day to ensure adequate inventory levels were maintained.
- Prepared displays for upcoming promotions or special events.
- Educated customers on features and benefits of various products available in the store.
- Answered incoming phone calls from customers regarding product information or availability.
- Organized promotional materials such as brochures, flyers.
- Worked collaboratively with team members to meet company goals.
- Participated in weekly meetings to discuss new products, promotions and sales strategies.
- Maintained accurate records of customer purchases for future reference.
- Assisted with merchandising tasks such as stocking shelves, setting up displays and organizing backroom inventory.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to retail operations.
- Created monthly reports detailing store performance metrics such as sales volume and customer satisfaction ratings.
- Adhered to safety standards while handling heavy equipment or hazardous materials within the store environment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Cleaned shelves, counters and tables to maintain organized store.
Receiver
Lowes Home Improvement Stores
Fort Oglethorpe, GA
07.2016 - 01.2017
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Processed returns to vendors and maintained accurate records of all returned items.
- Maintained inventory of stock on hand by tracking materials received and distributed.
- Operated forklift safely to move products around the warehouse.
- Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Operated computerized inventory control systems to track product movement throughout facility.
- Utilized RF scanner to accurately record item locations in the warehouse database system.
- Performed regular cycle counts to maintain accuracy of inventory levels.
- Adhered strictly to safety regulations while operating machinery or handling hazardous materials.
- Organized goods according to established procedures for efficient retrieval during order fulfillment process.
- Updated daily logs with received and shipped items information as well as any discrepancies noted.
- Prepared reports detailing stock movements within the warehouse for management review.
- Participated in physical inventories when required by counting parts, supplies, and equipment.
- Ensured that all safety protocols were followed at all times while working in the warehouse environment.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Organized storage areas to maximize movement and minimize labor.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Maintained work areas and kept organized.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Organized deliveries by sorting and stocking receivables
- Monitored merchandise received and shipped from facility in computer system.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Operated lift and hand trucks to transfer materials to and from target areas.
Education
High School Diploma -
LaFayette High School
LaFayette, GA06-2015
Some College (No Degree) - Marketing Management And Research
Georgia Northwestern Technical College
Rome, GASkills
- Cash Register Operation
- Payment Processing
- Payment Collection
- Customer Service
- Returns processing
- Customer Assistance
- Product Recommendations
- Drawer balancing
- Cash Handling
- POS Systems
- ID Verification
- Cleaning and sanitizing
- Guest inquiries
- Regulatory Compliance
- Inventory Management
- Staff Training
- Order Verification
- Customer Relations
- Daily Reporting
- POS system operations
- Sales expertise
- Retail Merchandising
- Liquor regulations and compliance
- Scanner operations
- Staff Mentoring
- Liquor Law Compliance
- Customer service excellence
- Payment posting
- Conflict Resolution
- Issue Resolution
- Ordering and stocking
- Credit and cash transactions
- Order Packaging
- Cash Management
- Product Knowledge
- Written and verbal communication
- Currency counting
- Time management skills
- Loyalty Program Promotion
Affiliations
- writing
- making music
- school work
- video editing
- social media networking
Accomplishments
- Published my first some that was a collaboration with another local artist.
- High School Graduate
- customer service and cashier accolades
Languages
English
Professional
Italian
Limited
Timeline
Cashier
Home Depot
02.2023 - Current
Customer Service Representative
Home Depot
09.2022 - 01.2023
Hardware Sales Associate
Lowes Home Improvement Stores
02.2017 - 08.2019
Receiver
Lowes Home Improvement Stores
07.2016 - 01.2017
High School Diploma -
LaFayette High School
Some College (No Degree) - Marketing Management And Research
Georgia Northwestern Technical College