Cris Pfohl
Fredericksburg,VA
Summary
Accomplished IT Network Manager with a proven track record at Comcast, excelling in team leadership, strategic planning, and networking strategies. Demonstrated expertise in driving project success, fostering cross-functional collaboration, and achieving significant budget optimization. Renowned for exceptional customer service and clear communication, adept at mentoring future leaders and enhancing operational efficiency.
Results-driven with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager, Information Technology-Network
Comcast
06.2017 - 03.2025
- Achieved departmental goals by developing and executing strategic plans and performance metrics across IT projects.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established performance goals for employees and provided feedback on methods for reaching those project milestones.
- Controlled costs to keep business operating within budget and increase profits.
- Coordinated with stakeholders to establish clear objectives, expectations, and communication channels for successful project outcomes.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
- Monitors incident tracking within IT ticketing systems (Remedy, Service Now, Jira, and IOP.)
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization on IT projects.
- Facilitated regular progress meetings with stakeholders to maintain transparency, address concerns, and ensure alignment on key decisions.
- Established strong working relationships with key stakeholders by maintaining open lines of communication, demonstrating empathy, and collaborating on mutually beneficial solutions.
- Coordinated my department to upgrade technology network infrastructure, enhancing operational efficiency and data security.
- Managing the routers and switches (330 plus across 200 locations) in a complex multi-state enterprise network including trouble shooting, planning, configuration, and deployments.
- Manage configuration deployments across multiple network gear platforms in the enterprise environment.
- Managed endpoint zero trust using built in access controls.
- Proactively monitoring and trouble shooting both the enterprise and retail network environments.
- Successful information technology project management relating to the enterprise back office network.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Analyst 2, Data & Telecommunications
Comcast
04.2013 - 06.2017
- Responsible for monitoring the operation of the Company's voice, data networks, and computer data services (330 plus devices across 200 plus physical locations.)
- Provides technical expertise to ensure that voice and/or data communications and network facilities are sufficient, appropriate, and functioning.
- Participates in crafting solutions to highly technical complex problems and called on to consult for other projects.
- Works with moderate guidance in own area of knowledge.
- Evaluates, recommends, and installs new and upgraded voice/data network systems. Negotiates contracts with vendors, has billing responsibility to users, monitors cost-effectiveness, and recommends upgrading of appropriate systems.
- Configuration of network gear across multiple platforms in the enterprise environment.
- Monitors, logs, tracks, and resolves hardware and software deficiencies and notes weaknesses or tendencies toward failure.
- Documents incident tracking within IT ticketing systems (Remedy, Service Now, Jira, and IOP.)
- Produces gap analyses between existing solutions and best-of-breed to determine level of effort and cost-benefit to building and s Develops systems requirements and installs telecommunications systems for new company facilities.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Monitor system performance, troubleshoots outages, and manages vendor(s) to ensure optimal system performance.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Was able to work nights and weekends, variable schedule(s) as necessary.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
Network Team
Information Technology Analyst
Comcast
01.2009 - 04.2013
- Responsible for assisting to oversee system support functions in a client server systems infrastructure.
- Managed approximately 30 plus incoming calls, emails, ticket requests, and in person contacts per day from customers.
- Documents incident tracking within IT ticketing systems (Remedy, Service Now, Jira, and IOP.)
- Manages day to day activities within the system including maintenance and interfacing with system personnel to ensure that all questions / issues arising are resolved in a timely manner.
- Tests new software, system patches and Operating system images for conflicts with existing applications using a defined test plan.
- Imaging desktops and laptops to company standards using SCCM and manually (if needed.)
- Tests, diagnoses and resolves end user desktop hardware, OS and application problems.
- Coordinates with vendors for hardware parts/repairs/replacements.
- Manages system outages to resolution.
- Collaborates with fix agents, both internal and external, to resolve issues.
- Researches and investigates new products for PC software, hardware and mainframe.
- Provides consultation services for users with problems or new tasks and formulates solutions.
- Provides immediate technical application support via telephone, email and Internet.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Evaluated emerging technologies to identify potential opportunities for business expansion or process improvement.
Education
Bachelor of Science - Computer Networking
Strayer University
Fredericksburg06-2001
Skills
- Team Development
- Analytical Decision Processes
- Strategic Project Leadership
- Clear Interpersonal Communication
- Team Collaboration Skills
- Proficient in Problem Analysis
- Customer Engagement
- Effective Documentation Practices
- Interpersonal Relationship Management
- Financial Oversight
Certification
ITIL Foundations in IT Service Management Version 4
FEMA - Introduction to Incident Command System, ICS-100
Timeline
Manager, Information Technology-Network
Comcast
06.2017 - 03.2025
Analyst 2, Data & Telecommunications
Comcast
04.2013 - 06.2017
Information Technology Analyst
Comcast
01.2009 - 04.2013
Bachelor of Science - Computer Networking
Strayer University
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