Crisann Candelaria
Bernalillo,NM
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
19
19
years of professional experience
Work History
Supervisor
Live Nation Isleta Amphitheater
Albuquerque, NM
04.2020 - 11.2025
- Supervised event staff to ensure seamless operations during high-capacity concerts and events.
- Implemented training programs for new hires, enhancing team performance and service quality.
- Coordinated logistics for equipment setup, optimizing efficiency in venue operations.
- Monitored compliance with safety and security protocols, reducing incidents and ensuring guest safety.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
PCSC Scheduling CSR
Presbyterian Fluent Health
Albuquerque, NM
08.2021 - 02.2025
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Answered over 50 customer telephone calls promptly to avoid on-hold wait times.
- Managed reporting metrics addressing performance of personnel against scheduling goals.
- Resolved customer inquiries with accuracy, ensuring high satisfaction levels and adherence to service standards.
OD Tech/ Frame Specialist
Stanton Optical
09.2018 - 01.2019
- Answering Phones Promptly
- Placing Orders for Glasses
- Fixing Broken Glasses
- Receiving payments by cash or credit cards
- Preparing Patient rooms promptly
- Pre-testing
- Entering RX in to computer
- Operated optical equipment to conduct patient eye exams efficiently.
- Managed inventory of lenses and frames, ensuring accurate stock levels.
- Trained junior technicians on equipment handling and safety protocols.
- Enhanced customer satisfaction by providing expert guidance on lens options.
- Provided exceptional customer service, fostering strong relationships with patients and colleagues alike.
- Increased patient comfort during eye examinations, utilizing advanced diagnostic equipment and techniques.
- Stayed current with industry advancements, attending professional development workshops to enhance skills and knowledge base continuously.
- Assisted in the selection of appropriate eyewear, considering individual needs and preferences.
- Ensured a safe work environment by adhering to established safety protocols and maintaining equipment cleanliness standards.
- Contributed to a positive work environment through effective communication and collaboration with colleagues.
CSR
Check N Go
01.2016 - 09.2018
- Greeting customers entering Establishment
- Receive payments by cash or credit cards
- Answering over 20 calls promptly to avoid on-hold wait times
- Create, Maintain and enter Information into databases
- Bill payments
- Bank Deposits
- Performed Collection Calls
- Loans
- Recommended products to customers, thoroughly explaining details
- Boosted sales revenue by skillfully promoting diverse service options
Customer Service Rep
Donna Bail Bonds
02.2015 - 01.2016
- Answer phones and give information to calls, take messages
- Create, maintain, and enter information into database
- Operate office equipment, such as fax machines,copiers
- Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs
- Maintain scheduling and event calendars
- Take payments
- Inbound/outbound calls for collections
- File
Cashier
Stage
01.2014 - 01.2015
- Receive payment by cash credit cards or automatic debits
- Issue receipts refunds credits or change due to customers
- Greet customers entering Establishment
- Assisted with other duties such as monitoring fitting rooms or bagging and Carrying out customers items
- Maintain clean and orderly checkout areas
- Stocking shelves and markdown prices on shelves and items
- Bag, box, gift warp merchandise
- Answer 10 calls or more daily and give information to callers, take massage or transfer calls to appropriate individual
- Sell gift cards
- Assisted customers with special ordering items
Customer service Rep
Advance America
01.2013 - 01.2014
- Answer Telephones and give Information to callers, take messages or transfer calls to appropriate individuals
- Accountable for large amounts of money
- Create, maintain and enter Information into databases
- Operate office equipment, such as fax machine, copies
- Greet Visitors or callers and handle their Inquiries
- Complete forms in accordance with company procedures
- Opened and closed store
- Prepare and mail checks
- Order and dispense supplies
- Loans
- Bill payments
- Load prepaid cards
- MoneyGram
- Bank deposits
- Inbound/outbound calls for collections
- Helped customers with tax preparation
- Weekly check audits
- File
- Marketing
- Welcomed, greeted and assisted guests in high-traffic store, generating $100,000 of dollars in business
Cashier
Walmart
01.2013 - 01.2013
- Greeting over 200 customers daily
- Receive payments by cash, check, credit cards, vouchers, or automatic debits
- Establish or identify prices of goods
- MoneyGram
- Answer customers questions
- Maintain clean and orderly checkout areas
- Offer customers carry-out service at completion of transaction
- Weigh items sold by weight to determine prices
Data Clerk
Volt Staffing Solutions
01.2013 - 01.2013
- Input data
- File
- Operate office equipment, such as fax machines, copiers
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Evaluated source documents to locate needed information.
Bingo Clerk
Route 66 Casino
01.2010 - 01.2011
- Greet customers entering establishments
- Handle over 200,000 dollars in money daily
- Sell Bingo Papers
- Verify Bingos
- Performed Sanitation to tables.
WIC Clerk
Sandoval Health Commons
01.2009 - 06.2010
- Managed over 15 Client intake's daily
- Heights and weights
- Capillary Stick (HGB & HCT)
- Answer Phone, transfer, messages, answer questions
- Set Appointments
- Conducted orientation
- Confirm and pre qualify clients
- Pre approve out of state transfers
- Processed WIC applications and eligibility determinations efficiently.
- Assisted clients in understanding benefits and program requirements.
- Coordinated appointments and managed client scheduling effectively.
- Ensured compliance with federal and state regulations, maintaining accurate documentation at all times.
- Enhanced client satisfaction by providing efficient and accurate WIC services.
- Updated client information regularly within the database system to ensure accurate recordkeeping.
Warranty customer service rep
Etelecare Global Solutions
01.2009 - 01.2009
- Troubleshoot phones
- Established phone warranty
- Do exchanges by mail for customers
- Answer phones
- Verify accounts
Cashier
Dollar Tree
01.2007 - 01.2009
- Handling money
- Head cashier
- Picked up additional shifts
- Unloaded trucks
- Cleaned, moped
- Stocked
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Monitored cash drawer for accuracy, balancing at the end of each shift.
Education
Associate of Science - Medical Assistant
Apollo/Carrington College
05.2008
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Call Documentation
- Responding to Difficult Customers
- Inbound and Outbound Calling
- Active Listening
- Answering Customer Questions
- Microsoft Office
- Microsoft Internet Explorer
- Call Transfers
- Customer Service and Assistance
- Microsoft Outlook
- Microsoft SharePoint
- Online Chat
- Training and mentoring
- Staff management
- Customer service
- Health and safety regulations
- OSHA compliance
- Workplace safety training
- Workplace safety
- Safety courses
- Safety training
- Fire and safety guidance
Timeline
PCSC Scheduling CSR
Presbyterian Fluent Health
08.2021 - 02.2025
Supervisor
Live Nation Isleta Amphitheater
04.2020 - 11.2025
OD Tech/ Frame Specialist
Stanton Optical
09.2018 - 01.2019
CSR
Check N Go
01.2016 - 09.2018
Customer Service Rep
Donna Bail Bonds
02.2015 - 01.2016
Cashier
Stage
01.2014 - 01.2015
Customer service Rep
Advance America
01.2013 - 01.2014
Cashier
Walmart
01.2013 - 01.2013
Data Clerk
Volt Staffing Solutions
01.2013 - 01.2013
Bingo Clerk
Route 66 Casino
01.2010 - 01.2011
WIC Clerk
Sandoval Health Commons
01.2009 - 06.2010
Warranty customer service rep
Etelecare Global Solutions
01.2009 - 01.2009
Cashier
Dollar Tree
01.2007 - 01.2009
Associate of Science - Medical Assistant
Apollo/Carrington College