Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRISANTA GAMBOA

8066 87TH RD., Woodhaven,NY

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem solver in customer service. Reliable employee seeking for full time position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Cashier

Kentucky Fried Chicken
03.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from the customers
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Performed cash, card transactions to complete customer purchases.

Food Packer

Calico Cottage INC
10.2023 - 12.2023
  • Prepared food packaging boxes by folding and taping.
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Checked food goods for quality to remove unwanted items and pack fresh goods.
  • Collaborated with team members to streamline packing processes, resulting in increased productivity.
  • Communicated with team leader and supervisor regarding any issues with packaging process.
  • Utilized safety equipment and gear while packaging food items.
  • Reduced product waste through careful handling of food items during the packing process.
  • Supported efficient workflow by maintaining well-organized workstations and properly disposing of waste materials.
  • Completed daily orders with expert picking and packing of shipments.
  • Conducted thorough quality checks on packed items, ensuring adherence to company standards and customer satisfaction.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Contributed to a safe working environment by following all safety protocols and promptly addressing potential hazards.
  • Ensured timely order fulfillment by prioritizing tasks based on shipment deadlines and customer needs.

Sales Associate

Abacus Book And Card Corporation
04.2004 - 02.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Bachelor of Science - Business Administration

University of Makati
Makati City, Philippines
04.2001

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Cash register systems
  • Payment Processing
  • Product restocking
  • Product Knowledge
  • Refunds and exchanges
  • Issue Resolution
  • Merchandise Restocking
  • Complex Problem-Solving
  • Cash Drawer Balancing
  • POS system operations
  • Staff Training
  • Refund handling
  • Inventory Management
  • Order Packaging
  • Daily Reporting
  • Retail Merchandising
  • Drawer balancing
  • Purchase assistance
  • Order Verification
  • Staff Mentoring
  • Loyalty Program Promotion
  • Team Collaboration

Timeline

Cashier

Kentucky Fried Chicken
03.2024 - Current

Food Packer

Calico Cottage INC
10.2023 - 12.2023

Sales Associate

Abacus Book And Card Corporation
04.2004 - 02.2020

Bachelor of Science - Business Administration

University of Makati

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CRISANTA GAMBOA