Crisbeth Villavisencio Sanchez
Hanahan,SC
Summary
Dynamic Shift Supervisor with proven strengths in team leadership, customer service, and safety compliance. Excels in training staff and resolving conflicts to enhance team morale and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
Mount Pleasant , SC
09.2022 - 01.2024
- Monitored team performance to ensure adherence to service standards and operational goals.
- Conducted regular inventory checks to manage stock levels and reduce waste.
- Resolved customer concerns promptly to enhance satisfaction and loyalty.
- Trained team members on product knowledge and customer service techniques.
- Implemented safety protocols to ensure a secure working environment for staff and customers.
- Facilitated onboarding processes for new hires to ensure smooth transitions into roles.
- Maintained cleanliness and organization of the store to meet health and safety standards.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Fostered a positive team environment to encourage collaboration and high morale.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Barista
Starbucks
Mount Pleasant, SC
01.2022 - 09.2022
- Executed beverage preparation processes to ensure consistent quality and taste across all drinks.
- Assisted in training new baristas on beverage preparation and customer service protocols.
- Collaborated with team members to maintain optimal workflow during peak hours.
- Ensured compliance with health and safety regulations by maintaining sanitation standards.
- Upheld brand standards by consistently delivering high-quality beverages and service.
Education
Some College (No Degree) - Public Health
College of Charleston
Charleston, South Carolina, SCSkills
- Team leadership
- Customer service
- Inventory management
- Scheduling optimization
- Safety compliance
- Staff training
- Conflict resolution
- Cash handling
Accomplishments
Partner of the Quarter
Timeline
Shift Supervisor
Starbucks
09.2022 - 01.2024
Barista
Starbucks
01.2022 - 09.2022
Some College (No Degree) - Public Health
College of Charleston