Criscella Mercy Molina
SAN ANTONIO
Summary
Dynamic customer service professional with extensive experience at Home Depot, recognized for building strong customer relationships and delivering exceptional service. Proven expertise in cash handling and effective problem resolution, contributing to increased customer loyalty and satisfaction. Committed to teamwork and maintaining high standards in fast-paced environments.
Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Accounting/Parts Counter Sales Person
TMS Faucet Parts
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
Customer Service Representative / Cashier
Home Depot
11.2021 - 06.2022
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Processed refunds and exchanges in accordance with company policy.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Cashier
Home Depot Pharr,Tx
10.2018 - 11.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
GED -
Region One
McAllen, TX12-2013
Skills
- Customer relationship building
- Product knowledge expertise
- Goal-oriented mindset
- Patience and empathy
- Work ethic and integrity
- Time management skills
- Cash handling
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Customer service excellence
- Money handling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Accounting/Parts Counter Sales Person
TMS Faucet Parts
07.2022 - Current
Customer Service Representative / Cashier
Home Depot
11.2021 - 06.2022
Customer Service Cashier
Home Depot Pharr,Tx
10.2018 - 11.2021
GED -
Region One
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