CRISEL PENA
Dallas,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
FASTSIGNS
10.2015 - 11.2023
- Deliver extraordinary customer experience.
- First point of contact for walk-in, email & telephone customers.
- Handle/ Manage Money.
- Prepare estimates reports, close and establish/maintain follow up procedures.
- Marketing functions, Email database.
- Prepare reports, close outs, and invoices.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Secretary
MURO CONSTRUCTION, LLC
10.2013 - 09.2015
- Handle front desk duties such as answering phones and customer service.
- Data entry, Bookkeeping, Invoices, Payroll.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Hair Stylist
COOL CUTS 4 KIDS
10.2009 - 08.2013
- Hairstylist for children of all ages.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Carhop
SONIC DRIVE
07.2008 - 11.2008
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled Money
Education
Basic College Courses - Education
El Centro College
Diploma -
Skyline High School
May 2010
Skills
- Organization- planning and organizational skills, responsibilities dealt with in timely and professional matter
- Team Player- able to get along with others and share ideas to achieve goals
- Consultative Sales
- Account Updating
- Microsoft Office
- Excellent Communication skills
- Basic Bookkeeping
- Customer Service/Satisfaction
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Payment Processing
Affiliations
- Licensed Cosmetologist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
FASTSIGNS
10.2015 - 11.2023
Secretary
MURO CONSTRUCTION, LLC
10.2013 - 09.2015
Hair Stylist
COOL CUTS 4 KIDS
10.2009 - 08.2013
Carhop
SONIC DRIVE
07.2008 - 11.2008
Basic College Courses - Education
El Centro College
Diploma -
Skyline High School
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