Crisela Moreno
Egg Harbor city
Summary
Dedicated professional with a friendly demeanor and strong organization skills, honed at Hampton Inn By Hilton. Proven track record in enhancing customer satisfaction through effective communication and relationship building. Expertise in cleaning and sanitizing, ensuring a pristine environment while maintaining high standards of service. Committed to excellence in every task.
Overview
11
11
years of professional experience
Work History
Housekeeper
K&m Cleaning Services
07.2025 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Kitchen Staff Member
Blue Heron Pines Golf Club
03.2025 - 09.2025
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Restaurant Supervisor
Pepes
11.2019 - 07.2025
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Organized implementation of new banners, displays, and menus.
- Maintained accurate records of sales, labor and other costs.
- Promoted excellence in food quality and presentation for kitchen staff.
- Cleaned and sanitized work areas, utensils and equipment.
Housekeeping Room Attendant
Hampton Inn By Hilton
03.2015 - 06.2019
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Responded to requests from patrons for linens and toiletries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Instituto Jose Cecilio Del Valle
HondurasSkills
- Active listening
- Friendly, positive attitude
- Relationship building
- Calm under pressure
- Organization
- Excellent communication
- Customer service
- Supply management
- Cleaning and sanitizing
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Housekeeper
K&m Cleaning Services
07.2025 - Current
Kitchen Staff Member
Blue Heron Pines Golf Club
03.2025 - 09.2025
Restaurant Supervisor
Pepes
11.2019 - 07.2025
Housekeeping Room Attendant
Hampton Inn By Hilton
03.2015 - 06.2019
High School Diploma -
Instituto Jose Cecilio Del Valle
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