Criselda Blanco
Houston,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Coca-Cola Company
Atlanta, GA
01.2021 - 01.2022
- Ensure high level of customer satisfaction in Spanish and English
- Consistently handle over 150 inbound calls per day
- Escalate priority service request for clients using company products
- Remote settings with generous compensation for bilingual skills
Shift Leader
Soul Cycle Studio
Brooklyn, NY
01.2017 - 01.2019
- Supervise and manage 4 co-workers per shift
- Identify gaps and participate in training new employees
- Collaborative planning and problem solving
- Point of contact across management
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
A.O.S. - Medical Assistant
Mildred Elley College
New York, NY01.2020
Certificate - Medical Billing Clerk and Office Secretary
DCIC BUSINESS INSTITUTE
Brooklyn, NY01.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem-solving
- Call center experience
- Time management
- Empathy and patience
- Verbal and written communication
- Spanish fluency
- Teamwork and collaboration
- Understanding customer needs
Timeline
Customer Service Representative
The Coca-Cola Company
01.2021 - 01.2022
Shift Leader
Soul Cycle Studio
01.2017 - 01.2019
A.O.S. - Medical Assistant
Mildred Elley College
Certificate - Medical Billing Clerk and Office Secretary
DCIC BUSINESS INSTITUTE
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