Criselda Garza

Rxe entry process prescriptions in a timely manner route prescriptions to their necessary queue.

Translate diabetics prescriptions and assist in the RRF queue and recently trained in October to assist in the PBR outreach queue.

• Trained new staff on operational procedures and safety protocols.
• Conducted quality control checks to maintain high standards of accuracy in prescriptions.
• Collaborated with pharmacists to resolve discrepancies and enhance patient service.
• Assisted in the development of training materials for staff education initiatives.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Counted and labeled prescriptions with correct item and quantity.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Resolved third-party billing, computer system and customer service issues.
• Collected co-payments or full payments from customers.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Managed opening and closing duties for pharmacy.
• Entered and processed patients' prescriptions into internal system.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.