Marlon Gomez
Puyallup,WA
Summary
Friendly Airport Service Agent possessing excellent people skills and customer service abilities. Bringing over 10 years of experience in tracking and coordinating flight schedules, greeting passengers, preparing daily flight reports and gate management. Clear understanding of ticketing, reservation and rebooking process. Motivated to learn, grow and excel in airline industry.
Overview
18
18
years of professional experience
Work History
Sales Associate
DFS North America
Los Angeles, CA
04.2018 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise availability.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Managed over 50 customers per shift and increase sales by 10%.
Restaurant Supervisor
Jollibee Foods Corporation
Torrance, CA
10.2020 - 08.2021
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Managed and monitored 20 staff on performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
Customer Service Representative
United Airlines
Los Angeles, CA
10.2007 - 10.2017
- Interacts with customers in courteous, efficient, friendly and professional manner.
- Accepting, checking and tagging of customers' baggage at kiosks.
- Queuing lines in ticket counter areas.
- Managed and assist over 100 customers with self-service kiosk check-in and kiosk baggage processing.
- Performed clearance and verification of documents at kiosks.
- Provided information regarding status of flight such as departure time, gate assignment and boarding time.
Education
Bachelor of Science - Electrical Engineering
Holy Angel University
Angeles City 03.1986
Skills
- Reservation and Ticketing
- Flight Management
- Passenger Assistance
- Gate Management
- Travel booking
- Flight schedule coordination
- Customer Complaint Resolution
- Strategic sales knowledge
- Creative Problem Solving
- Safety Coordination
Timeline
Restaurant Supervisor
Jollibee Foods Corporation
10.2020 - 08.2021
Sales Associate
DFS North America
04.2018 - Current
Customer Service Representative
United Airlines
10.2007 - 10.2017
Bachelor of Science - Electrical Engineering
Holy Angel University
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