Criselda Gonzalez
Houston,TX
Summary
Adaptable Ophthalmic Technologist with strong organizational skills and a focus on patient-centered care. Known for effectively managing front desk operations, scheduling appointments, and maintaining accurate records. Ready to contribute to improving patient experiences and overall clinic performance.
Overview
4
4
years of professional experience
Work History
Ophthalmic Technologist
vision centers of houston
Humble, Texas
05.2022 - Current
- Assisted in performing comprehensive eye exams and diagnostic tests.
- Prepared patients for examinations by gathering medical history and relevant information.
- Maintained cleanliness and organization of examination rooms and equipment.
- Provided excellent patient service, addressing inquiries and concerns effectively.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Developed strong relationships with referring physicians to ensure quality of care for their patients.
- Instructed patients on proper contact lens care and insertion and removal techniques.
- Managed front desk duties including scheduling appointments, answering phones, filing paperwork, collecting payments from patients.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
Doctor's Assistant
care for woman
Kingwood, Texas
06.2021 - 05.2022
- Scheduled appointments and coordinated follow-ups for optimal patient care.
- Prepared examination rooms and maintained cleanliness for a safe environment.
- Communicated with insurance providers to verify patient coverage and benefits.
- Provided information about services and answered inquiries from clients.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
High School Diploma -
Macarthur High School
Houston, TX05-2021
Skills
- Ocular diagnostics
- Eye examination
- Patient history
- Contact lens instruction
- HIPAA compliance
- Patient scheduling
Languages
English
Professional
Timeline
Ophthalmic Technologist
vision centers of houston
05.2022 - Current
Doctor's Assistant
care for woman
06.2021 - 05.2022
High School Diploma -
Macarthur High School