Criselda H. Garcia
La Feria
Overview
22
22
years of professional experience
Work History
Claims Tier III Representative
UnitedHealth Group
06.2017 - 02.2025
- Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
- Provide accurate and complete information about products, services, and company policies.
- Document customer interactions, feedback, and actions taken in company system for tracking and analysis.
Customer Service and Sales Representative
Wells Fargo
09.2011 - 04.2017
- Greet customers, answer questions about accounts, and provide personalized service to build client relationships.
- Count and balance cash at the start and end of each shift, manage vault cash, and ensure accuracy in financial dealings.
- Sell financial instruments such as money orders, cashiers checks, and travelers checks.
- Process mail, update account records, and handle requests for stop payments or address changes.
- Inform customers about and cross sell other bank product services.
- Assisting with opening and processing night deposit bags and help with ATM settlement.
Customer Service Representative
POCKET COMMUNICATIONS
10.2007 - 06.2011
- Answering inbound calls, emails, and chats to address customer inquiries and complaints.
- Diagnosing and resolving technical issues with cell phone devices, services, and plans.
- Assisting customers with account changes, billing inquiries, payment processing, and order fulfillment.
- Providing accurate and up to date information on mobile plans, services, and products.
- Evaluating, troubleshooting, and following up on customer issues to ensure satisfaction and retention.
- Maintaining accurate records of customer interactions, complaints, and actions taken in the CRM system.
- Identifying complex problems and escalating them to the appropriate internal departments.
Front Desk Agent
RGV Maxillo & Facial Surgery
04.2005 - 08.2007
- Greeting patients and visitors, checking them in, and providing a warm and professional first impression.
- Managing appointment calendars l, scheduling, rescheduling, and canceling appointments for patients and oral surgeons.
- Maintaining and updating patient accounts and records, including file documents and managing patient information confidentially.
- Processing insurance claims, submitting forms, and managing patient payments and financial arrangements.
- Answering phones calls, responding to emails and voicemails, and coordinating referrals from dentists.
- Ordering and managing office supplies, maintaining office equipment, and ensuring the cleanliness and professional appearance of the reception area.
- Performing tasks like scanning, faxing, and filing documents, and handling general office correspondence.
Front Office Clerk/ Daycare Assistant
Kids Playhouse
05.2003 - 03.2005
- Assist with daily care routines such as feeding, diapering, and toileting.
- Ensure the safety and well-being of children during playtime, activities, and transitions.
- Participate in activities, including games, crafts, and learning experiences.
- Assist with documentation of attendance, accident reports, and daily logs.
- Work efficiently with other staff members to help create a positive and supportive work and learning environment.
Education
No Degree - Health Information Technology
South Texas College
Weslaco, TXHigh School Diploma - undefined
La Feria High School
05.2002
Skills
- Clearly expressing information verbally and in writing to foster understanding
- Evaluating situations to find effective solutions
- Adjusting to new situations and continuing to work at a high level
- Working well with others and thriving in a team environment
- Developing timelines and completing projects efficiently
- Ability to assemble and lead a team
- Thinking outside the box to find innovative solutions
- Fully concentrating on, understanding, and responding to what others are saying
Timeline
Claims Tier III Representative
UnitedHealth Group
06.2017 - 02.2025
Customer Service and Sales Representative
Wells Fargo
09.2011 - 04.2017
Customer Service Representative
POCKET COMMUNICATIONS
10.2007 - 06.2011
Front Desk Agent
RGV Maxillo & Facial Surgery
04.2005 - 08.2007
Front Office Clerk/ Daycare Assistant
Kids Playhouse
05.2003 - 03.2005
High School Diploma - undefined
La Feria High School
No Degree - Health Information Technology
South Texas College