Criselda Martinez
Summary
Proven professional with extensive experience in healthcare administration, notably at Yakima ENT, where I excelled in customer service and sensitive information handling. Skilled in appointment scheduling and multi-line telephone systems, I significantly enhanced office efficiency and patient satisfaction. My proactive approach and time management abilities led to a noticeable improvement in workflow and client trust.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Chiropractic Care Of TriCities
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Patient Service Representative
Yakima ENT
12.2021 - 08.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
Referral Coordinator/Collections Agent
Reliance Medical Clinic
06.2019 - 12.2021
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Processed payments and applied to customer balances.
- Directed day-to-day collections functions.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Front Desk Receptionist
Astria Community Hospital/Grandview Medical Clinic
11.2018 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Entered and updated sensitive customer information during check-ins and room changes.
Referral Coordinator
Reliance Medical Clinic
02.2016 - 11.2018
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Admitting Clerk
Toppenish Community Hospital
08.2011 - 02.2016
- Verified patient details and insurance coverage and collected co-pays.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Calculated collectible amount due for procedures.
- Reviewed hospital schedule and confirmed arrival times.
Education
High School Diploma -
Grandview High School
Grandview, WA06.1997
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Appointment Scheduling
- Office Organization
- File Organization
- Sensitive information handling
- Work Prioritization
- Multi-Line Telephone Systems
- Call Routing
- Word Processing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist
Chiropractic Care Of TriCities
08.2023 - Current
Patient Service Representative
Yakima ENT
12.2021 - 08.2023
Referral Coordinator/Collections Agent
Reliance Medical Clinic
06.2019 - 12.2021
Front Desk Receptionist
Astria Community Hospital/Grandview Medical Clinic
11.2018 - 06.2020
Referral Coordinator
Reliance Medical Clinic
02.2016 - 11.2018
Admitting Clerk
Toppenish Community Hospital
08.2011 - 02.2016
High School Diploma -
Grandview High School
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