Criselda Sanchez
Home Care Aide/ Office Clerk
Los Angeles
Summary
A motivated Administrative professional with excellent communication skills, both verbal and written with over ten years experience successfully providing administrative and secretarial support in a multicultural environment.
Due to the pandemic decided to work in the Health Care environment and now a Compassionate and skilled caregiver offers two years of experience assisting others. Committed to delivering top-notch care, assisting with activities of daily living and maintaining safe environments. Knowledgeable of care documentation practices.
Overview
19
19
years of professional experience
Education
Associate’s Degree - Radiologic Technology
Unciano Paramedical College
Manila, Philippines04.1986
Work History
Home Care Aide
1 Heart Care Giving Agency
04.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored progress and documented patient health status changes to keep care team updated.
- Scheduled and accompanied clients to medical appointments.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Sales Representative/Office Assistant
Lyneer Staffing Solutions / True-Up Solutions
08.2015 - 11.2020
- Ensures that the office runs smoothly on a daily basis by answering telephone calls related to sales inquiry and customer complaints
- Manage and reply to emails according to priority
- Resolves customer complaints and making sure of customer satisfaction
- Finding new customers (local and International) thru Internet surfing
- Promoting and selling the company’s products
- Increase sales to existing customers and staying on top of customer needs
- Negotiate and open new customer account in the company system using Quickbooks
- Prepares invoices, receives payments and coordinate deliveries with production and distribution.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Operations Secretary/Receptionist
Qatar Food Company
03.2005 - 07.2015
- Provided administrative/secretarial support to Operations, including Operations Manager, KFC, Hardee’s, TGI Fridays and Krispy Kreme Chain Managers
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and staff professionally and provided friendly, knowledgeable assistance.
- Coordinated inter-departmental work projects and serves as a liaison between the Operation Manager and other company employees
- Checked emails and responded accordingly as to Operations Manager instructions
- Performed secretarial duties and variety of related to department such as filing, telephone operator and record analysis
- Received incoming mails either internal or external / courier service and acknowledging and passing to the manager for action
- Kept files in a systematic order
- Drafted letters, internal memos and warning letters to concerned employees
- Provides information, routine employee enquiries, handles complaints and interprets policy and procedures, ensuring the appropriate distribution and release of confidential or sensitive information
- Provides copies of the Sales Performance of every restaurant to all Operations Team on daily basis
- Creates Daily Sales Comparison Report of each restaurant to be submitted to the Operations Manager to monitor sales and transaction growth
- Provides monthly BSC (Balance Score Card) Report for all restaurant chains to be submitted to International Franchisor
- Provides all name plates of staff and labels needed in the restaurant as per request
- Keeps record of Monthly Mystery Shopper evaluation rating and provides a report to be submitted to the Finance Dept for restaurant's incentive.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Skills
- Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Internet Browsing, Quickbooks
- Patient Care (specializes in dementia care)
- First Aid and Safety
- Correspondence Distribution
- Office Administration
- Organization and Efficiency
Timeline
Home Care Aide
1 Heart Care Giving Agency
04.2021 - Current
Sales Representative/Office Assistant
Lyneer Staffing Solutions / True-Up Solutions
08.2015 - 11.2020
Operations Secretary/Receptionist
Qatar Food Company
03.2005 - 07.2015
Associate’s Degree - Radiologic Technology
Unciano Paramedical College
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