Crisel Margarita Funes Moreno
9204 48th Place, Collage Park,,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Dedicated [Food services] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Donovan Landscaping LLC
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Wedding Planner
ECY PARTY DESIGNER
01.2015 - Current
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Executed advertisements, promotions and branding campaigns to attract new clients.
- Compiled contracts for vendors and clients prior to starting work to meet legal, health and safety obligations.
- Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Established and managed communications with vendors, confirming service and supply delivery.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Coordinated with vendors in securing necessary supplies and services for wedding.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
- Supervised personnel and directed in wedding task administration and completion.
- Scheduled appointments with potential clients to discuss wedding plans.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Created and managed online presence to reach larger audience of clientele.
Sales Assistant
Lily's Printing LLC
11.2021 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Gathered and prepared sales materials in preparation for sales meetings.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed, department products.
- Assisted customers with prompt and polite support in-person and via telephone
Cashier Team Lead
Potbelly's Sandwich Shop
01.2016 - 01.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Facilitated and logged store opening, closing, and shift changes.
Legal Assistant
Santo Domingo & Associates LLC
02.2019 - 11.2021
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Salad Maker
Salad Works LLC
01.2012 - 04.2015
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Documented customer orders and conveyed special requests to kitchen staff.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Skills
- Hiring and Training
- Call Forwarding
- Staff Training
- Promotional Planning
- Cash Deposits and Receipts
- Business Administration
- Customer Relationship Management
- Plan Projects
- Sales and Marketing
- Vendor Negotiations
- Team Motivation
- Customer Service and Satisfaction
- Training
- Business Planning
- Closing and Contract Negotiations
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Manager
Donovan Landscaping LLC
09.2022 - Current
Sales Assistant
Lily's Printing LLC
11.2021 - 09.2022
Legal Assistant
Santo Domingo & Associates LLC
02.2019 - 11.2021
Cashier Team Lead
Potbelly's Sandwich Shop
01.2016 - 01.2022
Wedding Planner
ECY PARTY DESIGNER
01.2015 - Current
Salad Maker
Salad Works LLC
01.2012 - 04.2015
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