Summary
Overview
Work History
Education
Skills
Languages
Awards
Additional Information
Assessments
References
Timeline
Generic

Crishawna Van Zandt

Rosedale,US

Summary

Administrative Manager with over 15+ years of experience in optimizing business operations and leading teams to success. Demonstrates a unique blend of creativity and strategic thinking, leveraging skills in customer service, sales, Adobe Creative Suite, and employee orientation to enhance brand presence and streamline processes. Committed to fostering innovative solutions, and driving continuous improvement in organizational performance.

Overview

18
18
years of professional experience

Work History

Production Manager

Thriftbooks
Halethorpe, MD
09.2022 - Current
  • Lead warehouse team ensuring efficient task completion and safety compliance.
  • Enhance operations by analyzing KPIs and implementing improvement strategies.
  • Optimize warehouse operations by analyzing production reports, identifying improvement areas, and implementing strategies to meet or exceed KPI goals.
  • Foster a positive work environment by actively engaging with production floor employees and coordinating with management to ensure efficient task completion.
  • Spearhead initiatives to enhance efficiency across sorting, receiving, shelving, and shipping departments, developing solutions to streamline processes.
  • Manage and support a team of Warehouse Leads overseeing 45-50 employees across departments, ensuring effective completion of responsibilities.
  • Implement and execute attendance policies, ensuring consistent workforce management while focusing on safety and production goals.
  • Train warehouse staff, improving efficiency and reducing errors by 18%.
  • Develop training materials, enhancing staff knowledge and operational consistency.
  • Implement safety protocols, resulting in a safer work environment.
  • Collaborate with management to identify training needs and solutions.
  • Monitor trainee progress, ensuring skill acquisition and performance improvement.
  • Lead training initiatives for new hires, enhancing operational efficiency. Develop comprehensive training materials, improving onboarding processes substantially.
  • Implement cutting-edge training methodologies, boosting employee retention rates.
  • Pioneer interactive learning modules, improving skill performance speeds.
  • Spearhead comprehensive training initiatives, driving measurable improvements in operational efficiency and safety standards across the warehouse.
  • Orchestrate safety and morale committees, fostering a culture of awareness and teamwork that markedly enhances company DART rates and overall workplace atmosphere.

Warehouse Trainer

Thriftbooks
Halethorpe, MD
10.2021 - 09.2022
  • Train warehouse staff, improving efficiency and reducing errors.
    Develop training materials, enhancing staff knowledge, and operational consistency.
    Implement safety protocols, resulting in a safer work environment..
    Collaborate with management to identify training needs and solutions.
    Monitor trainee progress, ensuring skill acquisition, and performance improvement.
    Lead training initiatives for new hires, enhancing operational efficiency. Develop comprehensive training materials, improving onboarding processes substantially.
    Implement cutting-edge training methodologies, boosting employee retention rates. Pioneer interactive learning modules, improving skill performance speeds.
    Spearhead comprehensive training initiatives, driving measurable improvementsin operational
    efficiency and safety standards acrossthe warehouse.
    Orchestrate safety and morale committees, fostering a culture of awareness and teamwork that
    markedly enhances company DART rates and overall workplace atmosphere.

Mobile Expert

T-mobile by Adcomm Digitel
White Marsh, MD
03.2021 - 10.2021
  • Optimized customer experience by tailoring product recommendations, resulting in increased sales and customer satisfaction for T-Mobile.
  • Cultivated lasting customer relationships through empathetic problem-solving, enhancing brand loyalty and repeat business.
  • Implemented creative approaches to handle challenging customer interactions, turning potential negatives into positive experiences.
  • Maintained meticulous cash handling procedures, ensuring accurate financial transactions and reconciliations for the store.
  • Actively participated in continuous training programs, enhancing sales techniques and customer service skills for improved performance.
  • Led inventory integrity process, conducting daily counts and researching discrepancies to identify and address process gaps, enhancing overall accuracy.
  • Identified and communicated process gaps, enhancing inventory accuracy.
  • Coached team on product protection, improving compliance and reducing losses.
  • Processed orders efficiently, supporting customer satisfaction and operational flow.

Swat Inventory Specialist

BEST BUY
Washington, DC
07.2018 - 08.2020
  • Led inventory integrity process, conducting daily counts and researching discrepancies to identify and address process gaps, enhancing overall accuracy.
  • Identified and communicated process gaps, enhancing inventory accuracy.
  • Coached team on product protection, improving compliance and reducing losses.

Back Office Lead

BEST BUY
Washington, DC
04.2017 - 07.2018
  • Handle administrative functions for the Management Team which includes: drafting correspondence; answering various phone lines; addressing customer inquiries via phone, email and in store; department and store scheduling, proofreading; expense reporting; store labor budget management; event planning; maintaining properly archived files; copying; faxing; and mailing documents.
  • Financial duties include: cash reconciliation. Provide employee performance and development coaching.

Computer Sales Leader

Best Buy
Washington, DC
09.2016 - 04.2017
  • Provide statistical and performance feedback and coaching through weekly 1-on-1 performance reviews.
  • Assist customers in building complex technology solutions.
  • Motivate the sales floor team to perform at their highest level.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for management-level meetings.
  • Assist manager with weekly operations of sales floor to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.

Lifestyles Sales Leader

Best Buy
Washington, DC
04.2015 - 09.2016
  • Created and maintained customer relationships through regular follow-up activities.
  • Developed and implemented sales strategies to increase revenue growth.
  • Developed strategic partnerships with vendors that provided access to new products or services.
  • Identified areas of improvement in current processes and procedures, making recommendations for change as required.
  • Conducted training sessions for new sales staff members to ensure they had the necessary skills to succeed in their roles.

Microsoft Expert Lead

BEST BUY
Washington, DC
11.2014 - 04.2015
  • Provided technical support to customers utilizing Microsoft products such as Windows, Office and Skype.
  • Performed periodic updates on existing systems running Microsoft operating systems and ensured compatibility with other software applications.
  • Provided guidance to end-users regarding best practices while working with different Microsoft products like Outlook Express or Internet Explorer.
  • Trained customers on how to use various features of Microsoft software applications including Word, Excel and Outlook.
  • Conducted research into emerging technologies from the MS product portfolio for determining potential benefits they can offer customers.

Sales Associate

Best Buy
Washington, DC
07.2014 - 11.2014
  • Processed transactions using a point-of-sale system.
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Provided accurate information about products, prices and services.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed credit card transactions quickly and securely.
  • Helped customers find specific products, answered questions, and offered product advice.

Lead Supervisor/Lead Photographer

PHOTOGENIC INC
Washington, DC
03.2011 - 07.2014
  • Led photography operations, supervised staff, and managed client relations, ensuring high-quality deliverables for diverse events and corporate assignments.
  • Led hiring processes, improving team quality through strategic interviews.
  • Trained staff, boosting productivity and ensuring seamless operations.
  • Managed cash and inventory, maintaining financial accuracy and control.
  • Directed photography projects, delivering high-quality visual content.

Administrative Assistant

JAYEZ PAD PRODUCTIONS
Baltimore, MD
07.2007 - 04.2011
  • Managed diverse administrative tasks, from document preparation to financial record-keeping, while maintaining and updating company website and IT systems.
  • Recorded meeting minutes and notes, ensuring accurate documentation.
  • Assisted in financial contribution tracking, enhancing transparency.
  • Created and updated company website, boosting online presence.
  • Facilitated smooth operations by coordinating vendor visits, organizing company events, and disseminating crucial information to enhance employee morale.
  • Streamlined communication processes by efficiently handling phone inquiries, preparing bulletins, and meticulously recording meeting minutes.

Education

BACHELOR OF ARTS - Graphic Design

FULL SAIL UNIVERSITY
01.2011

ASSOCIATES DEGREE - ACCOUNTING

BALTIMORE COUNTY COMMUNITY COLLEGE
01.2005

HIGH SCHOOL DIPLOMA -

JAMES M BENNETT HIGH SCHOOL
01.2003

Skills

  • Adobe Creative Suite
  • DSLR
  • Image editing
  • Microsoft Office
  • Inventory management
  • Talent Acquisition
  • Records Management
  • Human Resources
  • Taleo
  • Graphic Design
  • Oracle
  • Project Management
  • Logistics
  • Customer service
  • Google Suite
  • SharePoint
  • Office Management
  • Event Planning
  • Web Design
  • Contracts
  • Adobe Acrobat
  • QuickBooks
  • Analysis
  • Guest relations
  • Data collection
  • Supervising
  • Salesforce
  • Marketing
  • Social media
  • Analytics
  • Team Building
  • Concept Development
  • KPI Analysis
  • Inventory Control
  • Safety management
  • Quality assurance

Languages

English, Native

Awards

  • Best Buy Achievers Winner, Q4 2015
  • Million Dollar Writer, January 2016

Additional Information

Van Zandt Management, I've owned and operated a passionate fashion and art business since 2010. My main focus being on portfolio building and coaching for clients. I specialize in concept directing, brand and sound/look management.

Assessments

  • Customer service, Proficient, 01/21
  • Outside sales, Proficient, 10/20
  • Sales skills, Proficient, 06/21

References

References available upon request.

Timeline

Production Manager

Thriftbooks
09.2022 - Current

Warehouse Trainer

Thriftbooks
10.2021 - 09.2022

Mobile Expert

T-mobile by Adcomm Digitel
03.2021 - 10.2021

Swat Inventory Specialist

BEST BUY
07.2018 - 08.2020

Back Office Lead

BEST BUY
04.2017 - 07.2018

Computer Sales Leader

Best Buy
09.2016 - 04.2017

Lifestyles Sales Leader

Best Buy
04.2015 - 09.2016

Microsoft Expert Lead

BEST BUY
11.2014 - 04.2015

Sales Associate

Best Buy
07.2014 - 11.2014

Lead Supervisor/Lead Photographer

PHOTOGENIC INC
03.2011 - 07.2014

Administrative Assistant

JAYEZ PAD PRODUCTIONS
07.2007 - 04.2011

BACHELOR OF ARTS - Graphic Design

FULL SAIL UNIVERSITY

ASSOCIATES DEGREE - ACCOUNTING

BALTIMORE COUNTY COMMUNITY COLLEGE

HIGH SCHOOL DIPLOMA -

JAMES M BENNETT HIGH SCHOOL

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