Crisheena S. Hill
Lancaster,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Strong customer service experience as well experience in retail, care giving, and cleaning management. Dependable and friendly with the ability to adapt new skills and task. Knowledgeable with office equipment and office software.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Department Manager
Walmart
10.2019 - 08.2021
- Supervised my department and team
- Fulfilled and distributed online orders
- Engaged with customer providing excellent customer service, including POS, technical support, and a variety of conflicts.
- Managed approximately 30 plus incoming and outgoing calls as well as customer service surveys online, POS devices, TIS inventory devices, and pallet jacks.
Activities Coordinator
Self-Employed
01.2016 - 02.2019
- Design and create engaging, personalized activity plans, weekly schedules, and special events to meet the needs and interests of the target client.
- Organized and set up activities, performed logistics, and confirmed bookings.
- Motivated and encouraged individuals to participate.
- Enforced safety rules, assessed risks, and prevented injuries and other incidents.
Customer Service
Education Department/Los Angeles Department of Social Services
07.2015 - 11.2015
- Greeted incoming customers and provided reliable, friendly customer service.
- Resolved customers' questions, concerns, and complaints.
- Answered multi-line phones
- Performed tasks using office equipment and software.
Housekeeping Manager
Jackson House Cleaning
01.2007 - 06.2015
- Operated all cleaning equipment.
- Planned work schedules, hours, areas of work and job duties to effectively render housekeeping services.
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
Education
No Degree - Certification Coding And Billing Specialist
Antelope Valley Adult Education
Lancaster, CA01-2026
Associate of Science - Business Information Professional
Antelope Valley College
Lancaster, California, CA05-2025
High School Diploma - undefined
City Of Angels
Los Angeles, CA05.2005
Skills
- Customer service
- Office Software
- Office Equipment
- Computer Literacy
- Scheduling Software
- POS Systems and Devices
- Anatomy and physiology
- Revenue cycle management
- CPT coding
- Claims processing
- HIPAA compliance
- Patient confidentiality
Certification
- 01/2026 National Healthcare Association Certified Coding and Billing Specialist - Lancaster, CA
- 01/2026 Antelope Valley Adult Education- Certificate of Completion - Lancaster, CA
- 05/2009 Certification: Certified Dental Assisting Charter College - Santa Clarita, CA
Timeline
Department Manager
Walmart
10.2019 - 08.2021
Activities Coordinator
Self-Employed
01.2016 - 02.2019
Customer Service
Education Department/Los Angeles Department of Social Services
07.2015 - 11.2015
Housekeeping Manager
Jackson House Cleaning
01.2007 - 06.2015
High School Diploma - undefined
City Of Angels
No Degree - Certification Coding And Billing Specialist
Antelope Valley Adult Education
Associate of Science - Business Information Professional
Antelope Valley College