Crisil C Payano
Atlanta,GA
Summary
Dynamic professional with a proven track record in customer service and sales growth. Skilled in upselling and problem-solving, with exceptional communication abilities and a passion for delivering outstanding service. Fluent in multiple languages, adept at multitasking. Maintains a positive attitude under pressure, utilizing exceptional interpersonal skills, time management, and problem-solving abilities. Passionate about promoting health and wellness, eager to contribute to the Lifetime Fitness community.
Overview
4
4
years of professional experience
Work History
VIP Cocktail Server
District Atlanta
03.2024 - Current
- Implemented upselling strategies that contributed significantly to overall sales growth.
- Served as a point of contact for guests, addressing concerns promptly and professionally.
- Assisted management in training new hires, sharing best practices for excellent service delivery.
- Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
Server
Palo Santo
03.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborate with kitchen and bar staff for timely and correct order delivery.
- -Resolve customer issues swiftly to provide a memorable dining experience, enhancing customer satisfaction.
Sales Representative
Roofs By Don
03.2022 - 01.2024
- Managed communications with insurance companies and adjusters, ensuring a smooth claims process for customers.
- Scheduled appointments and inspections with attention to detail and customer needs.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Acted as a mediator between customers and insurance representatives, fostering strong communication and trust.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Front Desk Agent
Intown Golf Club
02.2021 - 07.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Bachelor of Science - Hospitality And Tourism Management
IUTAJS
Merida, Venezuela04-2018
Skills
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in time management and multitasking
- Ability to thrive in fast-paced environments
- Passionate about health, fitness, and customer service
- Detail-oriented approach
- Foreign language fluency
- High energy level
- Efficient time management
- Excellent memory retention
- Outstanding customer service
- Active listening
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
VIP Cocktail Server
District Atlanta
03.2024 - Current
Server
Palo Santo
03.2022 - 09.2024
Sales Representative
Roofs By Don
03.2022 - 01.2024
Front Desk Agent
Intown Golf Club
02.2021 - 07.2023
Bachelor of Science - Hospitality And Tourism Management
IUTAJS
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