ESCALEN A SUSAÑA DE LA ROSA
The Bronx,NY
Summary
Having the opportunity to offer my experience and knowledge in the assigned area for the well-being and growth of the company. Helping those who need it in everything that can serve them within the standards required by the company.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE IN LOTTERY BANKING CONSORTIUMS
Customer Service
DAJABON , DOM REP
04.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
SALES PROMOTER
PROMOTER
DAJABON , DOMINICAN REPUBLIC
03.2020 - 02.2022
- Planned and executed promotional events in order to increase product visibility.
- Provided excellent customer service by answering questions, solving problems, and responding to inquiries.
- Ensured that all promotional activities complied with relevant laws and regulations.
- Generated daily reports on sales performance against targets set by management team.
HARDWARE STORE CASHIER
Cashiers
DAJABON , DOMINICAM REPUBLIC
01.2019 - 01.2021
- Made sure that all prices were correctly labeled on products before putting them out on the shelves.
- Communicated effectively with coworkers to ensure smooth operations during shifts.
- Greeted customers and provided them with excellent customer service.
- Processed cash, check, and credit card transactions accurately and efficiently.
- Assisted customers with returns or exchanges as needed.
- Resolved customer complaints in an efficient manner.
- Ensured all checkout areas were clean, well-stocked, and properly maintained.
Cashier Assistant
Cashier Customer Service
DAJABON , DOMINICAN REPUBLIC
10.2017 - 12.2018
- Greeted customers and provided assistance in locating items.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints regarding sales and service.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
EL PINO ELEMENTARY SCHOOL
DOMINICAN REPUBLIC High School Diploma -
CARLOS GONZALEZ NUNEZ HIGH SCHOOL
DOMINICAN REPUBLIC Skills
- Project planning
- Customer service
- Interpersonal communication
- Flexible and adaptable
- Excellent communication
- Computer skills
- Friendly, positive attitude
Languages
Spanish
Full Professional
English
Elementary
Timeline
CUSTOMER SERVICE IN LOTTERY BANKING CONSORTIUMS
Customer Service
04.2022 - 07.2023
SALES PROMOTER
PROMOTER
03.2020 - 02.2022
HARDWARE STORE CASHIER
Cashiers
01.2019 - 01.2021
Cashier Assistant
Cashier Customer Service
10.2017 - 12.2018
EL PINO ELEMENTARY SCHOOL
High School Diploma -
CARLOS GONZALEZ NUNEZ HIGH SCHOOL
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