Crisleny rincon
Beverly,MA
Summary
With a proven track record at Beth Israel Lahey Health, I excel in patient care and support, evidenced by improved patient satisfaction. Skilled in basic life support and renowned for exceptional empathy, my background spans healthcare to customer service, consistently achieving high satisfaction ratings and enhancing safety protocols.
Overview
2
2
years of professional experience
Work History
Nursing Assistant
Beth Israel Lahey Health (Beverly Hospital)
08.2024 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
Shopper/Coffee Barista
Shaw's Supermarket
08.2022 - 10.2024
- SHOPPER:
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Verified each item matched order sheet's description.
- BARISTA:
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Maintained regular and consistent attendance and punctuality.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Helped management keep adequate supply on hand by notifying of shortages.
Babysitter
Beverly Bootstraps
07.2022 - 12.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Education
High School Diploma -
Beverly High School
Beverly, MA07-2022
Skills
- Basic life support
- CPR certification
- Order taking
- Workplace safety
- Customer experience
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Following directions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Certification
- Certified Coffee Taster (CCT) - Coffee Quality Institute.
Accomplishments
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nursing Assistant
Beth Israel Lahey Health (Beverly Hospital)
08.2024 - Current
Shopper/Coffee Barista
Shaw's Supermarket
08.2022 - 10.2024
Babysitter
Beverly Bootstraps
07.2022 - 12.2022
High School Diploma -
Beverly High School
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