Crislyn Conway
Natchez,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining administrative processes at Bank of America. Expert in database management and correspondence writing, I excel in delivering quality control and administrative support. Achieved significant improvements in client service efficiency, leveraging strong organizational and communication skills to exceed employer expectations. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clerk/Inbound Customer Service Representative
Loss Prevention Services
05.2024 - Current
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Routed incoming mail and messages to relevant personnel without delay.
- Compiled information from files and research to satisfy information requests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
Clerk
Jackson Hinds Comprehensive Health
06.2023 - 03.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Bank of America
02.2022 - 05.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Jefferson County High School
Jefferson County 05.2021
Skills
- Correspondence Writing
- Administrative Support
- Quality Control
- Database entry
- Spreadsheet development
- File Maintenance
- Record preparation
- Administrative tasks
- Basic accounting
- File and database management
- Document Management
- Schedule and calendar management
- Calendar Management
- Customer Satisfaction
- Proficient in [Type] technology
- Billing and coding
Certification
CNA
FIRST AID/ CPR
Timeline
Clerk/Inbound Customer Service Representative
Loss Prevention Services
05.2024 - Current
Clerk
Jackson Hinds Comprehensive Health
06.2023 - 03.2024
Customer Service Representative
Bank of America
02.2022 - 05.2023
High School Diploma -
Jefferson County High School
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