Crisona Edmunds
Wyncote,PA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Staff
Lincoln Financial Field
03.2023 - Current
- Process admission tickets efficiently.
- Ensured orderly seating arrangements.
- Delivered exceptional service to ensure memorable guest experiences.
Office Assistant/Receptionist
Tena Tires & Auto Center
02.2024 - 08.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Payment Processor
TSI - Transworld System, Inc
03.2023 - 08.2023
- Handled all received payments daily, adhering to priority directives set by management.
- Entered payments and new business data accurately into record system.
- Compiled crucial backup data to confirm payment postings as required.
- Reconciled discrepancies found during batch balancing.
- Delivered administrative support by executing data entry and maintaining record-keeping systems.
- Maintained compliance with relevant Federal and Local legislation related to job duties.
Collections Representative
Emergent Business Group
01.2022 - 01.2023
- Tracked assigned accounts, identifying overdue payments.
- Created action plans for recovering unpaid dues.
- Identified and communicated with individuals to address overdue accounts.
- Arranged optimal terms for payment schedules and deadline settlements.
- Identified inconsistencies and implemented corrective actions.
- Built reliable debtor relationships to prevent potential issues.
Debt Collector/Customer Service
Lien Enforcement, Inc
07.2020 - 12.2021
- Remote assistance to customers who were initiating Unemployment Insurance Claims through telephone and/or internet. Job duties include speaking with and interviewing clients filing claims, entering personal and work history information into the computer systems, providing basic information regarding requirements for filing a claim, penalties for fraudulent claims, reemployment services, eligibility status and appeal procedures.
Time away from work
Stay At Home Mom
04.2016 - 07.2020
- Time away from work was due to maternity sabbaticals 2016, 2017, 2019 & 2020
Office Administrator
Crew Towing
06.2018 - 12.2018
- Handling inbound/outbound calls
- Composing emails to associated companies
- Providing support to ensure efficient operation of the office.
Education
Diploma -
George Washington High School
Philadelphia, PASafety Inspection License -
Community College of Philadelphia
Philadelphia, PA12.2024
Skills
- Strong teamwork
- Leadership qualities
- Creativity and innovation
- Customer service
- Phone etiquette and cold calling
- Negotiation
- Conflict management
- Research
- Organizational skills
- Communication skills
- Computer skills
Certification
- ServSafe
- Food Handler Certification
- Safety Inspection License
Timeline
Office Assistant/Receptionist
Tena Tires & Auto Center
02.2024 - 08.2024
Event Staff
Lincoln Financial Field
03.2023 - Current
Payment Processor
TSI - Transworld System, Inc
03.2023 - 08.2023
Collections Representative
Emergent Business Group
01.2022 - 01.2023
Debt Collector/Customer Service
Lien Enforcement, Inc
07.2020 - 12.2021
Office Administrator
Crew Towing
06.2018 - 12.2018
Time away from work
Stay At Home Mom
04.2016 - 07.2020
Diploma -
George Washington High School
Safety Inspection License -
Community College of Philadelphia
Similar Profiles
Renato VizcarraRenato Vizcarra
Retail Sales Associate at Lincoln Financial FieldRetail Sales Associate at Lincoln Financial Field
Ava RuffoAva Ruffo
Aramark Employee at Lincoln Financial FieldAramark Employee at Lincoln Financial Field
Zoey DawkinsZoey Dawkins
Concierge Team Member at Lincoln Financial FieldConcierge Team Member at Lincoln Financial Field
Joel SamuelJoel Samuel
Concierge at RejuvenateConcierge at Rejuvenate
Dana BarnesDana Barnes
Director at Amazing Kidz AcademyDirector at Amazing Kidz Academy