Crispina Z Fuentes

Branch Manager Assist MSR

Merced School Employees Federal Credit Union

06.2003 - Current

Engaged employees in business processes with positive motivational techniques.
Complied with regulatory guidelines and requirements.
Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Trained and developed new team members in alignment with branch service standards and objectives.
Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
Built rapport with account holders by reaching out with product recommendations and account updates.
Coached and developed branch staff by offering constructive feedback and training opportunities.
Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Supervised team of 11 branch employees and made recommendations regarding performance evaluations.
Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
Demonstrated knowledge of branch financial products, loans and lines of credit.
Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Maximized efficiency through effective resource allocation and employee management.
Established internal audit procedures to validate and improve accuracy of financial reporting.
Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.