CRISS ROSA
Gastonia,NC
Summary
Talented Bilingual Customer Service Agent with background communicating with customers and patients. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Atrium Health
Lincolnton/Shelby, NC
06.2023 - Current
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Handled cash transactions accurately according to established procedures.
- Followed up with insurance companies regarding denials of claims or incorrect reimbursements amounts.
- Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
Translator and Interpreter
TLC LLC
Charlotte, NC
03.2022 - 06.2023
- Communicated regularly with clients regarding changes or updates needed in translated materials.
- Translated documents from English to Spanish and vice versa for various clients.
- Edited translated materials to ensure accuracy of content, spelling, grammar, punctuation, syntax, and formatting.
- Proofread translated documents before submitting them to the client for review.
Patient Service Representative
Pain Clinic of North Carolina
Charlotte, NC
04.2020 - 03.2022
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Reviewed patient accounts for accuracy on a regular basis.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Maintained accurate records of services provided during each visit or procedure.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
Front Desk Receptionist
True Care Health
Orlando, FL
02.2014 - 03.2020
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted customers warmly and made them feel welcome.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL06-2015
Skills
- Insurance Verification
- Appointment Scheduling
- HIPAA Compliance
- Work Quality Evaluation
- Bilingual in Spanish
- Payment Processing
- Team Collaboration
- Medical Terminology
- Multitasking and Organization
- Problem-Solving
Timeline
Patient Service Specialist
Atrium Health
06.2023 - Current
Translator and Interpreter
TLC LLC
03.2022 - 06.2023
Patient Service Representative
Pain Clinic of North Carolina
04.2020 - 03.2022
Front Desk Receptionist
True Care Health
02.2014 - 03.2020
High School Diploma -
Cypress Creek High School