Overview
Work History
Education
Skills
Timeline
Generic

Crissa Christoffer

Lebanon,TN

Overview

8
8
years of professional experience

Work History

Cashier

Tigerland Grocery And Truck Stop
07.2022 - 02.2024
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Built relationships with customers to encourage repeat business.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Operated cash register to record transactions accurately and efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Learned duties for various positions and provided backup at key times.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Restocked and organized merchandise in front lanes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Clerk

Magnolia Flower And Gift
01.2016 - 04.2022
  • Managed tax drawers, resolved variances and filed company receipts.
  • Created and maintained detailed records of all office activities.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
  • Utilized office management software to record and track customer information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Produced high-quality communications for internal and external use.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Delivered services to customer locations within specific timeframes.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.

Education

High School Diploma -

Northwest High School
Clarksville, TN
05.1982

Skills

  • Time management skills
  • POS Systems
  • Return and Exchange Processing
  • Basic Math Competence
  • Money Handling
  • Liquor Law Compliance
  • Staff Training
  • Training and mentoring
  • Inventory Stocking
  • Coin and Currency Counting
  • Team Collaboration
  • Returns processing
  • Refunds and exchanges
  • Payment Collection
  • Basic Mathematics
  • Policies and Procedures
  • Drawer management
  • Regulatory Compliance
  • Product Knowledge
  • Total Sales Reconciliation
  • Work Task Prioritization
  • Account Invoicing
  • Spirit, wine, and beer expertise
  • Credits and Refunds
  • Customer Assistance
  • Professionalism and Courtesy
  • Currency counting
  • Staff Supervision
  • Customer Service
  • Work Ethic and Integrity
  • Cash Management
  • Fraud Prevention Awareness
  • Gift Wrapping
  • Cooperative Attitude
  • Store merchandise stocking
  • Cash Register Operation
  • Organizational abilities
  • Point of Sale Software
  • Reliability and punctuality
  • Retail Operations
  • Order Verification
  • Active Listening
  • Honest and Dependable
  • Cleaning and sanitizing
  • Product restocking
  • Point-of-sale system operation
  • Social Perception
  • Service Minded
  • Inventory Management
  • Cash handling expertise
  • Price Verification
  • Drawer balancing
  • Cash handling and management
  • ID Verification
  • Retail Merchandising
  • Inventory Control
  • Merchandise Restocking
  • Order Taking
  • Pricing and Markdowns
  • Liquor regulations and compliance
  • Payment posting
  • Refund handling
  • Proficient in [Software]
  • Staff Mentoring
  • Relationship Building

Timeline

Cashier

Tigerland Grocery And Truck Stop
07.2022 - 02.2024

Clerk

Magnolia Flower And Gift
01.2016 - 04.2022

High School Diploma -

Northwest High School

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Crissa Christoffer