Crissa Clougherty
Tucson,AZ
Summary
To contribute to the growth and profitability of the desired business and operates in the most efficient and satisfactory manner.
PROFILE Self-motivated with very high marketing skills, administrative management, proficient in handling documentation both internal, marketing and management reports.
Overview
17
17
years of professional experience
Work History
Member Engagement Specialist /Customer Service Representative
YMCA Of Bucks County
Doylestown , USA
2017.08 - Current
- Served as key corporate representative, liaising with various parties in support of operational excellence.
- Liaised with clients to identify business objectives.
- Inter act with the public by answering the electronic mails and phone calls, entertain for inquiries in effectively manner
- Coordinating with the various offices for private and public events
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Establishing a high level of interpersonal skills to interact with all members, personnel and support staff.
- Verify referrals and authorizations information and enters into system accordingly.
- Wrote contract documents, purchase agreements and closing statements.
- Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
- Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and database
- Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
- Managed, mentored and developed team of product managers.
- Discussed client financial options to keep customers informed regarding transactions.
Income Auditor
Queen’s Hotel Corporation
Pampanga , Philippines
2007.01 - 2016.12
- Complete daily revenue report and send it to the designated recipients.
- Audit Front Desk postings, miscellaneous charges, and paid out charges.
- Ensuring the post have been properly authorized and posted to correct revenues.
- Balance credit card settlement and report, transmit credit card batches when balance is complete, reconcile transmittal report.
- Complete and balance each section of the excel audit workbook.
- Rebate all write off account at mid month and/or on the business day of each month.
- Count and reconcile daily cash and credit card receipt deposited by associates.
- Issue and monitor cashier’s cash float and perform random counts.
- Perform petty cash pay outs miscellaneous sales and receipts.
- Investigate credit card chargeback and resolve guest inquiry.
- Conducted audits on internal controls and developed reports on findings.
- Communicated audit findings by preparing and disseminating final reports to the controller
Logistics Officer
MBBM Group of Companies
Dubai , UAE
2007.07 - 2012.08
- Coordinated and oversaw execution of logistics operations.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Managed unit operations, move coordination and training programs.
- Identified and implemented supply chain improvement opportunities.
- Updating Inventories
- Preparing delivery status/schedules
- Receiving and dispatching goods and verifying movements of stocks.
- Calculating storages and clearances cost.
- Entering data into the data base
Education
Associate of Science - Accounting And Business Management
Philippine Women's University
Philippines2014-02
Bachelor of Science - Computer Science
Computer Systems Specialist Inc
PhilippinesSkills
- Tactical planning
- Internet and E-mail Marketing
- Event planning and execution
- Customer Relationship Management (CRM)
- Computer skills
- Work ethic
- Program Marketing
- Partnership Marketing
- Cost Calculations
- Regulatory Compliance
Timeline
Member Engagement Specialist /Customer Service Representative
YMCA Of Bucks County
2017.08 - Current
Logistics Officer
MBBM Group of Companies
2007.07 - 2012.08
Income Auditor
Queen’s Hotel Corporation
2007.01 - 2016.12
Associate of Science - Accounting And Business Management
Philippine Women's University
Bachelor of Science - Computer Science
Computer Systems Specialist Inc
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