Crissa Clougherty
Tucson,AZ
Summary
To contribute to the growth and profitability of the desired business and operates in the most efficient and satisfactory manner.
PROFILE Self-motivated with very high marketing skills, administrative management, proficient in handling documentation both internal, marketing and management reports. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Member Engagement Specialist /Customer Service Representative
YMCA Of Bucks County
Doylestown, USA
08.2017 - Current
- Served as key corporate representative, liaising with various parties in support of operational excellence.
- Liaised with clients to identify business objectives.
- Inter act with the public by answering the electronic mails and phone calls, entertain for inquiries in effectively manner
- Coordinating with the various offices for private and public events
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Establishing a high level of interpersonal skills to interact with all members, personnel and support staff.
- Verify referrals and authorizations information and enters into system accordingly.
- Wrote contract documents, purchase agreements and closing statements.
- Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
- Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and database
- Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
- Managed, mentored and developed team of product managers.
- Discussed client financial options to keep customers informed regarding transactions.
Income Auditor
Queen’s Hotel Corporation
Pampanga, Philippines
01.2007 - 12.2016
- Complete daily revenue report and send it to the designated recipients.
- Audit Front Desk postings, miscellaneous charges, and paid out charges.
- Ensuring the post have been properly authorized and posted to correct revenues.
- Balance credit card settlement and report, transmit credit card batches when balance is complete, reconcile transmittal report.
- Complete and balance each section of the excel audit workbook.
- Rebate all write off account at mid month and/or on the business day of each month.
- Count and reconcile daily cash and credit card receipt deposited by associates.
- Issue and monitor cashier’s cash float and perform random counts.
- Perform petty cash pay outs miscellaneous sales and receipts.
- Investigate credit card chargeback and resolve guest inquiry.
- Conducted audits on internal controls and developed reports on findings.
- Communicated audit findings by preparing and disseminating final reports to the controller
Logistics Officer
MBBM Group of Companies
Dubai, UAE
07.2007 - 08.2012
- Coordinated and oversaw execution of logistics operations.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Managed unit operations, move coordination and training programs.
- Identified and implemented supply chain improvement opportunities.
- Updating Inventories
- Preparing delivery status/schedules
- Receiving and dispatching goods and verifying movements of stocks.
- Calculating storages and clearances cost.
- Entering data into the data base
Education
Associate of Science - Accounting And Business Management
Philippine Women's University
Philippines02-2014
Bachelor of Science - Computer Science
Computer Systems Specialist Inc
PhilippinesSkills
- Tactical planning
- Internet and E-mail Marketing
- Event planning and execution
- Customer Relationship Management (CRM)
- Computer skills
- Work ethic
- Program Marketing
- Partnership Marketing
- Cost Calculations
- Regulatory Compliance
Timeline
Member Engagement Specialist /Customer Service Representative
YMCA Of Bucks County
08.2017 - Current
Logistics Officer
MBBM Group of Companies
07.2007 - 08.2012
Income Auditor
Queen’s Hotel Corporation
01.2007 - 12.2016
Associate of Science - Accounting And Business Management
Philippine Women's University
Bachelor of Science - Computer Science
Computer Systems Specialist Inc
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