Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Crissey Goossen

Ravenna,NE

Summary

Detail-oriented benefits specialist with several years in benefit knowledge, with outstanding employee relation skills. I also offer 17 years of experience working with medical patients. Committed to customer service, verifying insurance and helping the team succeed.

Overview

20
20
years of professional experience

Work History

Benefits Specialist

Magnum LTD
Kearney, NE
07.2022 - 08.2024
  • Maintained records of employee participation in various benefits programs.
  • Assisted employees with enrolling in benefit plans and explained plan options.
  • Developed training materials to educate staff on benefit plans available to them.
  • Processed invoices from vendors providing services related to benefit administration.
  • Researched and resolved employee inquiries regarding benefits programs.
  • Processed qualifying life events such as marriage or divorce on benefits enrollment status.
  • Reviewed eligibility for medical insurance coverage and other benefit plans.
  • Checked accuracy and completeness of benefits applications and documents.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Oversaw new hire enrollment.
  • Coordinated annual open enrollment process, including preparation of materials, presentations, and employee support.
  • Managed and maintained employee benefits programs, including health insurance, retirement plans, and supplemental insurance.
  • Conducted surveys and focus groups to assess employee satisfaction with benefits offerings and identify improvement areas.

Administrative Assistant

Michael Burke & Associates
Kearney, NE
08.2021 - 07.2022
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Maintained accurate department and customer records.
  • Verify client insurance.
  • Maintain accurate client information.
  • Process payments and answer client insurance questions.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Met incoming guests and clients, offering immediate assistance.

Patient Service Representative

Kearney Regional Medical Center
Kearney, NE
04.2021 - 08.2021
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Documented and managed patient information in computer system.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered over 100+ telephone calls per day to schedule appointments, direct phone calls to appropriate departments and answer patient questions.
  • Announce codes in emergency situations.
  • Fax Facesheets and insurance information to other hospitals. Check main fax line and email to appropriate department.
  • Notify VA of patients being seen in the ER.
  • Update on call schedules.
  • Collect payments.

Patient Registrar

York General Hospital
York, NE
07.2015 - 04.2021
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
  • Collected and processed copayments and out-of-pocket charges using McKesson Patient Management.
  • Verified and entered necessary information such as Demographics, work history and insurance into patient management system.
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
  • Updated patient demographic information in McKesson Registration to prevent treatment and recordkeeping errors.
  • Registered 5000 to 7000 patients per year with 0.01% or lower error rate using proper data entry procedures.
  • Screened patients before and during admissions processes.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Answered 20+ average daily phone calls to schedule appointments and address patient inquiries.
  • Updated patient financial information to promote accurate record keeping.
  • Assisted with hospital admissions and paperwork.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Adhered to all HIPAA requirements to safeguard patient confidentiality.
  • Called patients to schedule COVID testing appointments and Bamlanivimab Infusions, consistently double-checking information and availability.
  • Verify insurance through Change Healthcare and WPS.

CNA/Medication Aide

Merrick Medical Center
Central City, NE
08.2006 - 06.2015
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Kept rooms clean, stocked and sanitized for proper infection control.

CNA/Medication Aide

Grand Island Veterans Home
Grand Island, NE
04.2004 - 08.2006
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
  • Kept rooms clean, stocked and sanitized for proper infection control.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Administered medications, monitored.
  • Explained various warnings, side effects and dosage requirements of medications.

Education

High School Diploma -

Northwest High School
Grand Island, NE
05-1999

Some College (No Degree) - Entrepreneurial Studies, CNA And Medication Aide

CCC
Grand Island, NE

CEBS

Wharton University
Online

Skills

  • MS Office
  • Customer service
  • Communication
  • Benefits Administration
  • Open enrollment
  • McKesson Paragon
  • Change Healthcare
  • Patient interviewing skills
  • Rightfax
  • Therapy Notes
  • InSync
  • Excel
  • Outlook
  • Benefitsolver
  • Teams
  • Simple Texting
  • Data entry documentation
  • Insurance eligibility verification
  • Sensitive material handling
  • Self-starter
  • Event coordination
  • Multitasking and prioritization
  • Patient care advocacy
  • Phone call answering
  • Database entry
  • Benefits Explanation
  • Employee Relations
  • Policy Interpretation
  • New employee orientations
  • Special projects

Affiliations

Employee of the month in January 2016 at York General Hospital.

Christmas Party Committee at York General Hospital for 3 years.

Timeline

Benefits Specialist

Magnum LTD
07.2022 - 08.2024

Administrative Assistant

Michael Burke & Associates
08.2021 - 07.2022

Patient Service Representative

Kearney Regional Medical Center
04.2021 - 08.2021

Patient Registrar

York General Hospital
07.2015 - 04.2021

CNA/Medication Aide

Merrick Medical Center
08.2006 - 06.2015

CNA/Medication Aide

Grand Island Veterans Home
04.2004 - 08.2006

High School Diploma -

Northwest High School

Some College (No Degree) - Entrepreneurial Studies, CNA And Medication Aide

CCC

CEBS

Wharton University

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Crissey Goossen