Crissie Garcia
Alexander City,AL
Summary
Experienced Emergency Response Professional with expertise in high-pressure decision-making and crisis management. Skilled in operating communication equipment and multi-tasking in dynamic environments. Proven abilities in problem-solving, team collaboration, and maintaining reliability and adaptability.
Overview
21
21
years of professional experience
Work History
911 Telecommunicator
Tallapoosa County Sheriff's Office
10.2025 - Current
- Enhanced emergency response times by efficiently dispatching critical information to responders.
- Maintained accurate call records, ensuring thorough documentation for future analysis.
- Improved team coordination through clear communication during peak call volumes.
- Provided compassionate assistance to callers, stabilizing situations until help arrived.
- Supported training of new team members, fostering knowledge of operational protocols.
- Automated call handling processes, increasing efficiency and improving caller experience.
Owner/Manager
Fur Responders
01.2020 - Current
- Ensured dogs' health and safety through daily care routine supervision.
- Implemented individualized care plans to address specific needs of each dog.
- Trained staff on effective dog handling and care procedures for optimal results.
- Monitored dogs’ behavior, addressing issues with tailored interventions as needed.
- Established relationships with pet owners to enhance communication and service delivery.
- Led initiatives that improved facility operations, significantly reducing wait times.
Owner/Manager
Anytime Fitness
08.2016 - Current
- Enhanced client satisfaction by developing tailored fitness programs for diverse needs.
- Streamlined daily operations, maintaining high service and facility standards.
- Trained staff on excellent customer service and efficient operational procedures.
- Analyzed membership trends to improve marketing strategies and enhance retention efforts.
- Fostered community engagement through successful member initiatives and events.
911 Telecommunicator/CTO
Opelika Police Department
06.2024 - 03.2025
- Enhanced emergency response times by efficiently dispatching critical information to responders.
- Maintained accurate documentation of calls to support ongoing investigations and reporting.
- Streamlined call-handling processes through implementation of new software systems.
- Improved community safety by conducting public education sessions on 911 services.
- Coordinated multi-agency responses to emergency situations, ensuring effective resource allocation.
- Trained new team members on operational protocols, enhancing overall team preparedness.
911 Telecommunicator/CTO
Auburn Police Department
12.2021 - 06.2024
- Enhanced emergency response efficiency by operating communication systems for urgent calls.
- Assisted in prioritizing emergencies by gathering critical information from callers.
- Coordinated responses with law enforcement, improving incident management during emergencies.
- Maintained accurate call records for documentation and future reference purposes.
- Utilized mapping software to support real-time location tracking for responders.
- Facilitated training for new team members on operational protocols and procedures.
911 Communications Supervisor
Elmore County Sheriff's Office
03.2017 - 11.2019
- Ensured efficient workflow, enhancing response times in emergency communications center.
- Mentored new staff, improving team performance and service delivery standards.
- Developed training programs to boost operational readiness and compliance among staff.
- Coordinated multi-agency communication during emergencies, ensuring effective response efforts.
- Analyzed incident reports, identifying trends to improve dispatch operations and strategy.
- Evaluated technology systems and recommended upgrades, enhancing communication capabilities.
911 Telecommunicator/CTO/ Policy and Procedures
West Point Police Department
08.2016 - 03.2017
- Enhanced emergency response times by efficiently gathering critical information from callers.
- Coordinated multi-agency responses, ensuring effective resource allocation during emergencies.
- Maintained accurate documentation of calls for future reference and analysis.
- Streamlined call-taking processes, reducing average call duration and improving efficiency.
- Provided compassionate support to distressed callers, stabilizing them until help arrived.
- Trained new team members on operational protocols, improving overall team preparedness.
911 Communications Supervisor
Elmore County Sheriff's Office
01.2012 - 08.2016
- Identified trends from incident reports, driving process improvements in dispatch operations.
- Enhanced communication capabilities by evaluating and recommending technology system upgrades.
- Maintained composure during crisis management, ensuring clear communication under pressure.
- Promoted teamwork among staff, optimizing emergency response and collaboration efforts.
- Attracted diverse talent by spearheading effective recruitment initiatives for open positions.
- Ensured compliance with regulatory standards through the development of policies and procedures.
911 Telecommunicator
Tallapoosa County Sheriff's Office
05.2005 - 05.2010
- Minimized downtime by ensuring functionality through regular equipment tests and reporting.
- Increased community awareness of 911 services through public education sessions.
- Enhanced emergency response coordination with law enforcement, fire, and medical services.
- Maintained confidentiality by safeguarding sensitive information from unauthorized access.
- Calmed distressed callers, effectively gathering vital information for emergency teams.
Education
High School Diploma -
Horseshoe Bend School
New Site, Al 05.2005
Associate of Science -
Central Alabama Community College
Alexander City, Al Skills
- Emergency management
- Firefighting protocols
- Stress tolerance
- Call prioritization
- Incident command
- Law enforcement procedures
- Public safety awareness
- Disaster response
- Geographical expertise
- Computer skills
- Teamwork and collaboration
- Active listening
- CPR and first aid
- Dependable and responsible
- Information documentation
- Emergency response procedures
- Telephone etiquette
- Information security
- Good judgment
- Documentation
- Prioritizing situations
- Computer-aided dispatching
- Public safety telecommunicator
- Map reading
- Critical thinking
- Information intake
- Emergency medical dispatch (EMD)
- Emergency medical dispatcher certification
- Call routing
- 911 system information databases
- Law enforcement collaboration
- Cross-departmental teamwork
- Prehospital trauma life support (PHTLS)
- Prehospital trauma life support
- Emergency police dispatcher certification
- Needs assessment
- Agency referrals
- Emergency medical technician
- Dispatch coordination
- Verbatim transcription
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Basic life support
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Situational awareness
- NCIC database
- Relationship building
- Public safety telecommunicator (PST)
- Flexible schedule
- Providing clear directions
- Radio frequencies monitoring
- Team building
- Data entry
- Safety protocols
- Police and fire procedures
- Confidentiality understanding
- Task prioritization
- First aid knowledge
- Map reading skills
- Self motivation
- Medical terminology
- Coaching and mentoring
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Computer literacy
- Information gathering
- Goal setting
- Professionalism
- Interpersonal communication
- Documentation and reporting
- Crisis intervention
- Record keeping
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Emergency support
- Criminal justice knowledge
- Data systems operation
- Technical understanding
- Information relay
- Incident management
- Data analysis
- Call management
- Emergency protocols
Timeline
911 Telecommunicator
Tallapoosa County Sheriff's Office
10.2025 - Current
911 Telecommunicator/CTO
Opelika Police Department
06.2024 - 03.2025
911 Telecommunicator/CTO
Auburn Police Department
12.2021 - 06.2024
Owner/Manager
Fur Responders
01.2020 - Current
911 Communications Supervisor
Elmore County Sheriff's Office
03.2017 - 11.2019
Owner/Manager
Anytime Fitness
08.2016 - Current
911 Telecommunicator/CTO/ Policy and Procedures
West Point Police Department
08.2016 - 03.2017
911 Communications Supervisor
Elmore County Sheriff's Office
01.2012 - 08.2016
911 Telecommunicator
Tallapoosa County Sheriff's Office
05.2005 - 05.2010
High School Diploma -
Horseshoe Bend School
Associate of Science -
Central Alabama Community College