Crissol Lastra
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
19
19
years of professional experience
Work History
Elderly Caregiver
Home With Help
10.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Medical Office Manager/Certified Medical Assistant
Via Health & Medspa
08.2022 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assisted with regulatory issues such as compliance.
Bilingual CSR
Valor Global
09.2021 - 01.2022
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Department Secretary
Pomona Valley Hospital And Medical Center
08.2019 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained digital and physical filing systems.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Back Office Certified Medical Assistant
Wissam Fayad MDPC
10.2012 - 08.2019
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Ordered prescription refills on behalf of existing office patients.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
Home Health Aide
Hospice Of Imperial Valley
12.2004 - 07.2007
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
High School Diploma -
Brawley Union High School
Brawley, CA06.2002
Certified Medical Assistant -
Regional Center For Border Health
Yuma, AZ12.2012
Certified Nurse Assistant/Certified Home Healthaid -
Southwest High School
El Centro, CA05.2004
Skills
- Client Protection
- Vitals Monitoring and Documentation
- First Aid Certification
- Problem Identification
- Customer Service
- Problem-Solving Ability
- Multi-Line Telephone Operation
- Microsoft Word
- Staff Training
- Administrative Support
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Elderly Caregiver
Home With Help
10.2022 - Current
Medical Office Manager/Certified Medical Assistant
Via Health & Medspa
08.2022 - Current
Bilingual CSR
Valor Global
09.2021 - 01.2022
Department Secretary
Pomona Valley Hospital And Medical Center
08.2019 - 08.2021
Back Office Certified Medical Assistant
Wissam Fayad MDPC
10.2012 - 08.2019
Home Health Aide
Hospice Of Imperial Valley
12.2004 - 07.2007
High School Diploma -
Brawley Union High School
Certified Medical Assistant -
Regional Center For Border Health
Certified Nurse Assistant/Certified Home Healthaid -
Southwest High School