Crisstal Hadman
Summary
Dynamic professional with extensive experience at Nestle, excelling in strategic thinking and complex problem solving. Proven track record in enhancing service delivery and managing high-value client relationships. Skilled in Salesforce and proficient in Microsoft Office, I effectively lead teams to achieve operational excellence and drive significant sales growth.
Overview
18
18
years of professional experience
Work History
Supervisor Field Technical Serivce ESP
Nestle Professional Solutions
Seattle, WA
02.2024 - 04.2025
- I am the first line of communication for my ESPs and Field partners about service conducted.
- Coordinated between departments such as sales, engineering, and manufacturing to ensure quality service delivery.
- Developed, implemented, and monitored ESP (External Service Providers) performance plans for service technicians.
- Managed customer relations by responding promptly to inquiries from internal or external sources.
- Investigated escalated customer complaints concerning product defects or malfunctions. Work with internal and external teams to correct problems.
- Evaluated technician productivity reports to identify areas for improvement. Plan, organize, and schedule visits to review results.
- Monitored inventory levels, and placed orders as needed to meet the ESP demands.
- Collaborated with other departments to resolve problems related to customer service issues.
- Negotiated with ESPs to secure cost-effective services.
- Monitored ESP's productivity to provide constructive feedback and coaching.
- Led weekly team meetings to discuss progress, address issues, and plan future actions with internal and external personnel.
- Determined consumer and ESP needs to provide products and services appealing to larger market.
Divisional Insides Sales Representative
Nestle Coffee Partners
Seattle, WA
03.2023 - 02.2024
- Work daily in our CRM tool, Salesforce.
- Supported sales team in coordinating paperwork and closing sales.
- Working with the internal IT team to enhance our experience within Salesforce. Helping to bring understanding to how we use Salesforce, and ways to improve the program to fit our needs.
- Logical thinking, fact-based problem solver, to help ensure each prospect is taken care of.
- Taken a lead role in our Foodservice account onboarding for new business, creating and paving the way for this new role by creating tools and resources for our teams to achieve maximum sales profits.
- Review Nestlé contracts from customers, ensuring guidelines and legal requirements are met.
- Constantly prioritize calendars and correspond through Outlook.
- Works well as an individual contributor or together with all different team sizes. I work independently to support my divisional region, but I also work with multiple-sized teams throughout the country.
- Additional work: coordinating our internal new hire onboarding and training. Used MS Word, MS PowerPoint, and Teams as resources and tools.
Sr. Representative Inside Sales
Starbucks/Nestle Coffee Partners
Seattle, WA
07.2017 - 03.2023
- Work daily in CRM tool, Salesforce.
- Support Customers/Accounts, like Alaska Airlines through account management. Building and maintaining the multi million dollar relationship between Nestle and Alaska Airlines.
- Use strategic thinking to find solutions for our new and current customers.
- Outlook, managing calendars and coordinating with internal and external contacts.
- Achieving Targets for PSS (Pre-scheduled Shipments) Account Signups goal 8 - ending the year at 15.
- Place product orders, track orders, send equipment quotes, order equipment, create data reports, resolve shipping/ordering issues, expedite problem solving, and multitasking various projects/tasks.
Store Manager
Starbucks Coffee Company
, WA
07.2011 - 07.2017
- Managed 18-30+ employees at a time, managing two store at a time.
- Hire, onboard, motivate, coach and develop teams. Empowering my teams to be successful.
- I worked with my District manager to take on bigger projects, organized and ran volunteer events. We were a JBLM surrounding district, so we ran and supported a large number of military events.
- Ran multiple tests for the company to trial new ideas, products, and operations.
Assistant Store Manger
Starbucks Coffee Company
, WA
07.2009 - 07.2011
Shift Supervisor
Starbucks Coffee Company
, WA
06.2007 - 07.2009
Education
Eastern Washing University
Skills
- Reliable
- Verbal and written communication
- CMR, Salesforce experience
- Proficient with Microsoft Office applications
- Team building
- Complex problem solving
- Strategic thinking
- Timeline planning and management
- P&L reporting
- Organization, efficiency, and creativity
- Staff training
- Multitasking and time management
- Operations oversight
Accomplishments
- NCP Partner of the Quarter 2023
- Promoted to Divisional ISAR due to work ethic and skill level that achieved higher results then peers.
- Onboard new customers 1-2 weeks quicker than old process. Leading to more sales.
- Created and rolled out new programs and training guides.
Affiliations
- Volunteer at GEBC, AWANA and VBS
- Project Management & Budget Management, was the GC for our customer home build. This was a 2 year project.
Timeline
Supervisor Field Technical Serivce ESP
Nestle Professional Solutions
02.2024 - 04.2025
Divisional Insides Sales Representative
Nestle Coffee Partners
03.2023 - 02.2024
Sr. Representative Inside Sales
Starbucks/Nestle Coffee Partners
07.2017 - 03.2023
Store Manager
Starbucks Coffee Company
07.2011 - 07.2017
Assistant Store Manger
Starbucks Coffee Company
07.2009 - 07.2011
Shift Supervisor
Starbucks Coffee Company
06.2007 - 07.2009
Eastern Washing University
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