Crisstina Shedd
Jacksonville,FL
Summary
Motivated and adaptable professional with 4+ years of experience spanning banking, hospitality, and executive support. Skilled in customer relations, team training, and operational coordination with a proven record of enhancing client satisfaction and organizational efficiency. Recognized for providing high-level administrative and frontline support in fast-paced environments, including Bank of America and Hilton at Mayo Clinic. Known for a proactive, solutions-driven approach, strong attention to detail, and the ability to lead with empathy and professionalism. Passionate about building meaningful client relationships and contributing to company growth through teamwork, innovation, and exceptional service.
Overview
7
7
years of professional experience
Work History
Barista Trainee & Pre-Opening Team Member
Hilton at Mayo Clinic
08.2025 - Current
- Played a key role in the pre-opening and grand launch of the Hilton at Mayo Clinic, Jacksonville's first full-service hotel in nearly two decades.
- Assisted with backend setup, staff onboarding, and guest service operations during the launch phase.
- Trained new baristas on beverage preparation, hospitality standards, and workflow efficiency to ensure exceptional service quality.
- Collaborated closely with management and hotel leadership to uphold Hilton brand standards and support seamless daily operations.
- Leveraged prior barista experience from high school and college to mentor team members and create a consistent, welcoming guest experience.
Executive Assistant
Bank of America
04.2023 - 06.2025
- Supported senior leadership with scheduling, communications, and project coordination in a fast-paced financial environment.
- Managed confidential documentation, client correspondence, and meeting logistics with precision and discretion.
- Coordinated workflow between departments, improving administration efficiency, and ensuring deadlines were consistently met.
- Assisted in the preparation of presentations, reports, and financial summaries to support business objectives.
- Anticipated executive needs, maintained calendar organization, and served as a reliable liaison between management, staff, and clients.
Credit Assistance Specialist
Bank of America
02.2022 - 04.2023
- Delivered high-level support to auto loan clients by handling payment solutions, past due reminders, and account inquiries with empathy and efficiency.
- Resolved complex client concerns, constantly maintaining satisfaction and retention targets.
- Served as the first point of contact for FEMA-related cases, providing calm, compassionate communication in highly sensitive and urgent situations.
- Built trust through a professional, customer-first approach while navigating financial hardships and compliance requirements.
Family Recreational Leader
Omni Amelia Island Plantation Resort
02.2019 - 12.2019
- Developed engaging recreational programs to enhance guest experiences and promote resort activities.
- Ensured all activities followed safety guidelines while fostering a fun, inclusive environment for guests of all ages.
- Developed strong communication and teamwork skills through daily guest interactions and activity coordination.
- Managed inventory of recreational equipment, ensuring availability and maintenance standards were met.
Education
Associate of Arts -
Florida State College
Jacksonville, Florida, FL05-2023
Skills
- Customer service
- Workflow efficiency
- Project coordination
- Confidential documentation management
- Team collaboration
- Safety compliance
- Financial reporting support
- Communication skills
Timeline
Barista Trainee & Pre-Opening Team Member
Hilton at Mayo Clinic
08.2025 - Current
Executive Assistant
Bank of America
04.2023 - 06.2025
Credit Assistance Specialist
Bank of America
02.2022 - 04.2023
Family Recreational Leader
Omni Amelia Island Plantation Resort
02.2019 - 12.2019
Associate of Arts -
Florida State College